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Question and answer2020-01-12T21:35:41+01:00
NO QUESTION IS TOO CRAZY! PLEASE CONTACT US AND WE WILL GIVE ANSWER IMMEDIATE
NO QUESTION IS TOO CRAZY! PLEASE CONTACT US AND WE WILL GIVE ANSWER IMMEDIATE

Questions and answers to all your questions

On many pages you will come across a block with questions about that specific topic. Those and more questions are bundled on that page. Do you have a question that is not listed there ….. let us know. We are excited to welcome you as a customer and give careful answers to every question!

Questions and answers to the most frequently asked questions

What happens to my remaining e-wallet balance when I have cancelled?2020-01-12T12:57:38+01:00

If you have a residual balance in your e-wallet, thit is will be refunded after termination via the service payment providor. An exception to this is when you also use other services from PriServices that are also settled with the e-wallet.

How long is the minimum contract duration?2020-01-12T13:40:18+01:00

You can cancel your Postbox at any time. Once we have received your cancellation, it will be terminated by the end of the month. In the current month we will still process your mail. Any remaining balance in your e-wallet will then be returned to your bank account or credit card via the service payment provider.

How do you cancel?
You can easily cancel via the online platform (PriPortal). After you have logged in, go to PriPost and click on My Postboxes. Click on “Cancel” next to the Postbox you want to end and enter the requested information.

As mentioned earlier, the termination starts immediately at the end of the current month. It is therefore important that you have already informed all your relations that your mailing address will change. In case mail arrives for you, we can no longer process it and we will send this return sender.

Want to use your Postbox again later?
It is possible to deactivate your Postbox for a longer period of time. That’s no problem. The Postbox remains linked to your account and you can always reactivate it by indicating this in the PriPortal and making a deposit in your e-wallet. However, you do pay the one-off administration costs again.

The legal cooling off period of 14 days2019-05-13T11:50:52+01:00

You have the right to cancel your request up to 14 days after receipt without giving any reason. You will get the full deposit amount credited. To use this right, you can contact us at klantenservice@pripost.eu. We will then refund the deposit amount within 14 days after notification of your cancellation.

How do I cancel my Postbox?2020-01-12T13:54:08+01:00
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Terminate the agreement

You can cancel your Postbox at any time. Once we have received your cancellation, it will be terminated by the end of the month.

In the current month we will still process your mail. Any remaining balance in your e-wallet will then be returned to your bank account or credit card via the service payment provider.

How do you cancel?
You can easily cancel via the online platform (PriPortal). After you have logged in, go to PriPost and click on My Postboxes. Click on “Cancel” next to the Postbox you want to end and enter the requested information.

As mentioned earlier, the termination starts immediately at the end of the current month. It is therefore important that you have already informed all your relations that your mailing address will change. In case mail arrives for you, we can no longer process it and we will send this return sender.

Want to use your Postbox again later?
It is possible to deactivate your Postbox for a longer period of time. That’s no problem. The Postbox remains linked to your account and you can always reactivate it by indicating this in the PriPortal and making a deposit in your e-wallet. However, you do pay the one-off administration costs again.

What happens to my remaining e-wallet balance when I have cancelled?2020-01-12T12:57:38+01:00

If you have a residual balance in your e-wallet, thit is will be refunded after termination via the service payment providor. An exception to this is when you also use other services from PriServices that are also settled with the e-wallet.

How do I pay my Postbox?2020-01-12T12:59:42+01:00

PriPost uses a simple and practical payment system. You pay through an online wallet, which we call an e-wallet. At start, you deposit an amount of at least € 50,00 through iDeal, Mistercash, Sofort, CreditCard.

When we process your mail, we set it off with the money in your e-wallet. You will receive a message timely to increase the balance the your e-wallet. You can also supplement your e-wallet by direct debit.

Monthly you get a specified invoice containing a clear overview of the costs incurred.

Can I pay on account?2019-07-13T11:55:37+01:00

To companies with a high volume of mail we offer the possibility to pay on account. You pay a deposit that serves as a guarantee. At the end of each period, you will receive an invoice with a payment period of 14 days. We also have the possibility to write invoices by direct debit. For questions please contact us.

The legal cooling off period of 14 days2019-05-13T11:50:52+01:00

You have the right to cancel your request up to 14 days after receipt without giving any reason. You will get the full deposit amount credited. To use this right, you can contact us at klantenservice@pripost.eu. We will then refund the deposit amount within 14 days after notification of your cancellation.

Can I use any location to receive post and/or packages?2019-05-01T12:49:18+01:00

Yes, you can use any location to receive your post and/or packages. Because the packages are processed centrally from the location Leidschendam, we prefer (and strongly recommend) to use the location in Leidschendam as an address to receive packages. On the other locations there is mostly an employee who can receive packages. However, our experience with the various package delivery services is not very positive. Sometimes packages do not arrive, or they are left at the neighbors or are being returned. This happens without informing us, and we are present in the office and able to receive a package. Unfortunately we cannot control this. On the location Leidschendam we have good experience and we can offer you the best service there.

Can I choose a location for my Postbox?2019-07-13T12:28:15+01:00

PriPost currently has offices in Amsterdam, Rotterdam, Leidschendam and Barcelona. Because we process the mail (forwarding, scanning, storing) you do not have to pick up the mail yourself, so the location is of secondary importance. You can find more information about the locations of PriPost on this page. With your Postbox number you can receive mail at all different PriPost addresses.

What happens to my post when I no longer have money in my e-wallet?2020-01-12T12:49:02+01:00

PriPost works with a prepaid payment system. This means that you deposit an amount in your e-wallet, with which we set off all costs.

Unfortunately, when the balance in your e-wallet is insufficient, we stop processing your mail. This means:

  • that the Postbox is put on STANDBY
  • that your mail is not scanned or forwarded but is stored
  • no packages and/or registered documents are accepted

You will receive messages via e-mail that the balance is too low. When it is not replenished we are unfortunately forced to end your Postbox at the end of the month.

Post that we still have or still comes in will be returned to the sender.

How come PriPost is that cheap?2019-07-10T10:18:16+01:00

We have organized and automated our processes very efficiently. With many thousands of customers from more than fifty countries, the scaling-up ensures that we can offer our services at a very reasonable price. PriPost stands for sustainability, a superior service at a fair price with the wishes of the customer as a starting point. PriPost can therefore be up to 80% cheaper than other alternatives, such as a traditional PO Box. We are proud that customers rate us with more than a 9.5 on webwinkelkeur (web shop approval). You can find here a full overview of our rates.

What are the total costs for a Postbox?2019-12-30T22:18:15+01:00

A Postbox can be up to 80% cheaper than a regular mailbox. You already have a Postbox for as low as € 5,00 excluding VAT per month! A full overview of the rates can be found here.

How do I know that I have received mail in my Postbox?2019-08-16T17:02:08+01:00

At this moment you will not receive a message when mail has arrived for you. However, we always process the mail according to your settings.

  • If you have chosen to scan, your mail will be scanned and uploaded to the customer portal immediately upon receipt.
  • When you have indicated that you want to receive an envelope scan first, you can immediately see what the item of mail is and you can indicate via the portal what we should do with it.
  • Have you opted for forwarding with a certain frequency? Then you will receive a message from us by email on the day that we send mail to you.
  • If you make use of the possibility to forward mail on demand, you will receive a message when mail is received for you and you can indicate in the customer portal when you want to receive it.
I still have an authorization code. Can I still use it?2019-07-13T12:05:49+01:00

With the arrival of the customer portal, the authorization code has expired. Changes can easily be made in the portal (https://www.priportal.eu). You have received an email to create a username and password for the customer portal. However, the link in that email is only valid for a few hours. If you no longer have the e-mail and have not created a user name before, please contact customer service at customerservice@pripost.eu and we will e-mail a new activation link from the customer portal. Don’t forget to mention your Postbox number!

In what way are the returns sent to me by PriPost?2019-07-13T12:28:15+01:00

Depending on the type of product, the size and the numbers, the returns will be packed in one or more larger boxes (outer box) to keep the shipping costs as low as possible. The products are then forwarded to you together with the return forms. You determine the frequency of this yourself (from immediately after receipt to 1 x per 4 weeks).

What are the benefits of using PriPost for my returns?2019-07-13T12:28:16+01:00
  • Returns are handled quickly and efficiently at a fair rate. We have a very transparent tariff structure. You only pay for the service that you use. Because of this you never pay too much.
  • PriPost is also able to print the return labels for your customers.
  • In addition to being able to use your Postbox address as a return address, you can also use the address on your website or folders We have our own offices with a representative appearance in Amsterdam, Rotterdam, Leidschendam and Barcelona.
  • We offer customization and flexibility. Thanks to our compact team and entrepreneurial spirit, we are able to offer a suitable solution for almost every situation. In addition, we are easily accessible and you always receive a personal service from us.
  • PriPost is able to arrange returns for almost every webshop. The number of daily returns to be processed is not important.
How does it work when import duties have to be paid?2019-07-13T11:39:35+01:00

The moment we receive a shipment for you for which a payment is necessary, we will first send you a message with the request to deposit the amount of the shipment in your deposit. If you deposit money within seven days, we will take the shipment and take care of the payment. If you do not pay within seven days, the package will be refused and returned to the sender by the carrier.

Can I receive all types of parcels?2019-07-10T09:31:58+01:00

If you have set this up, we will accept any manageable parcel that is offered by the usual carriers (DHL, PostNL, UPS, GLS, DPD, FedEX, TNT and others). We do not process pallets. You, as a receiver, are responsible for the content of the parcel. If we process a parcel for you, we expect that you are familiar with its content. It is important that you are aware of the list of prohibited goods that has been drawn up by the carriers. You can always contact our Customer Service department in case of any questions or doubts.

Can I receive parcels from abroad and then have them sent to another country?2019-07-15T00:19:57+01:00

Yes, this is possible. Even when it concerns registered parcels. If import duties have to be paid for a parcel, we can pay it from your depot. We will then send the package to you in the manner indicated by you.

Is there a possibility to collect my mail / packages?2019-07-14T16:42:43+01:00

No, unfortunately this is not possible. We are not equipped for the collection of mail or packages. This requires other procedures that PriPost cannot facilitate.

PriPost processes the mail by scanningor forwarding it. We do this very efficiently and therefore the costs for this are almost always lower than if you would pick up the mail yourself. This also costs time and money.

Are costs charged for storing mail?2020-01-12T12:46:07+01:00

If you want us to keep the mail for you for longer than 14 days, a few cents will be charged per item. This is done in large vaults so that we are sure that your mail has been stored securely.

I cannot state a Postbox number by an authority. What are the consequences?2019-07-10T15:05:22+01:00

Although rare, in some cases it may not be possible (due to limitations in automation at the relevant authority) to provide additional address information, such as a Postbox number. The possibility for a second address line is missing. Alternatively, you can state the Postbox number in the name, for example: Jan Jansen (R320). In practice, we see that this creates little to no problems. If a box number is missing, PriPost will look at the company name (or addressee) and ensure that the mail ends up in the correct Postbox.

You can find more information about the different options for mentioning the box number on www.pripost.eu/boxvermelding. Attention! If the box number is not stated, additional processing costs per postal item will be charged. These costs are not calculated when you have informed us that mentioning is really not possible and we have been able to check this. At this moment we are aware of the relocation service of PostNL and Waternet. Have you found another authority where you encounter the same problem? Then we would like to hear this and after checking we can add this to the list.

How do my relations list my mailing address?2019-07-10T09:18:37+01:00

Click here for more info about the listing of your address.

How much does it cost to forward my mail?2020-01-12T12:54:41+01:00

The costs of forwarding your mail nationally are € 5,50 per shipment regardless of the numbers of letters in the shipment. In these costs are calculated: collecting the mail, bundling into one envelope, labeling, posting, administrative handling and communicating with you as a customer. For international mail the costs are € 7,25 per shipment.

Can I have the original documents forwarded to me after scanning?2019-07-03T16:15:07+01:00

Yes, this is possible. You determine what we need to do with the original documents. For most of the customers we destroy the mail after scanning. Of course you can choose to have the originals forwarded periodically.

How much are the costs for scanning?2020-01-12T12:56:42+01:00

The price of a scan is only € 0,55. For a complete overview you can check out the rates page. Scanning is the most chosen and economical option and is preferred by over 70% of our customers.

Can I first have the envelope scanned before it is opened?2019-07-03T16:11:41+01:00

Yes, this is certainly possible. We will scan the envelope first, so that you can indicate by envelope whether you want to have it unopened destroyed, opened and scanned, or forwarded unopened.

Can I have my mail forwarded to another country?2019-07-15T00:22:23+01:00

Yes, this is possible. We can send your mail anywhere, regardless of which country you are staying.

How does scanning my mail work?2020-01-12T13:03:39+01:00

You have the choice that we will open and scan all your mail, or that we first scan the envelopes so that you can indicate whether or not we are allowed to open them. On the day of receipt, the mail will be scanned and sent to you by e-mail as a PDF file.
You decide what to do with the originals. You can still get it, for example 1 x per month, or we can destroy it carefully for you (class 4: Very confidential documents).

How does PriPost destroy the original documents after scanning?2019-07-13T12:14:56+01:00

By default we destroy your mail in accordance with DIN Class 4: Very confidential documents. On request It is also possible to destroy the post according to the DIN class-5: Secret documents. You can find more information about these standards at nl.wikipedia.org/wiki/Papiervernietiger. Destroying the originals after scanning according to the standard method is free with scan option 1.

What happens if there is a debit card or pin code received in my Postbox?2019-07-10T12:57:57+01:00

PriPost does not open any envelopes which we suspect is a debit or credit card. We will scan the envelope and notify you. Also, envelopes with pin codes (which have a different format) will not be opened. Even if you expressly request us to do so. These envelopes can only be forwarded by us.

Can I exclude advertising from scanning?2019-07-13T12:15:12+01:00

When setting up your Postbox, you can indicate whether you want to have recipient advertisements processed. If you wish, we also scan the advertisement. If not, we can filter out and destroy advertising for you, free of charge.

Can I change my ‘forwarding on request’ setting to scanning?2019-07-10T15:45:00+01:00

Yes, that is possible. It is true that the mail that has already been entered can only be forwarded. If you change the setting from forwarding to scanning, this will start the next day and only applies to new mail. More information about different scanning options you can find here.

What is the maximum time limit to store mail?2019-07-13T12:16:25+01:00

There is no maximum time limit. We keep the mail as short or as long as you want. The moment we receive mail for you, we will send a message. We also send a reminder every week to prevent you from forgetting the mail and thereby incurring unnecessary costs. As soon as you want to receive the mail, you can indicate this via the inbox in the customer portal. We will then send the mail to the postal address on the date indicated by you.

My setting is forwarding once a month – are there any storage costs charged?2019-07-13T12:17:45+01:00

Storage costs are only charged if you have ‘forward on demand’ as your primary setting. So no, if you have forwarding with a certain frequency, no storage costs will be charged.

Can I have my stored mail destroyed or scanned?2019-07-10T16:05:29+01:00

Unfortunately this is not possible. Mail entered with a specific setting cannot be changed during the process. So we can only process this mail by forwarding it. You can specify a date via the inbox in the customer portal.

Can I change the frequency of forwarding in the meantime?2019-07-13T12:42:04+01:00

You can adjust the frequency of mail forwarding at any time. You can easily do this in the on-line customer portal.

Can I change the address that my mail is sent to?2019-07-13T12:41:13+01:00

You can easily change your mailing address or other settings via the on-line customer portal.

How does mail forwarding work?2020-01-12T13:56:26+01:00

Mail is processed daily by PriPost. The forwarding of mail (to the postal address you specify) is done according to the frequency you specify (from immediately after receipt to once a month). All mail from your Postbox is combined in 1 large envelope that we forward. You will receive a message at the time of shipment so that you know that mail is on its way. PriPost is always stated as a return address on the envelope. Normally (within the Netherlands) the mail is delivered the next day.

How does PriPost know that something is advertising?2019-07-14T16:51:11+01:00

Often that is very clear, for example a Makro folder. If we are in any doubt as to whether something is advertising, we will first send you a cover scan. You can then decide for yourself what to do with the content. We can scan, forward or destroy it. Sorting by advertising takes place before the envelope is opened.

I think it’s a weird idea that mail is opened by strangers2019-07-13T12:40:20+01:00

We can imagine that very well. Mail may contain private information that you do not want others to see. PriPost has set up its procedures so that mail is not read by the employees. The scanning is done in an automated process Even the envelopes are opened automatically in 98% of the cases.

In addition, every employee must have a VOG and scan mail is always processed by two employees, so that there is control.

Are costs charged for storing mail?2020-01-12T12:46:07+01:00

If you want us to keep the mail for you for longer than 14 days, a few cents will be charged per item. This is done in large vaults so that we are sure that your mail has been stored securely.

Can I change my ‘forwarding on request’ setting to scanning?2019-07-10T15:45:00+01:00

Yes, that is possible. It is true that the mail that has already been entered can only be forwarded. If you change the setting from forwarding to scanning, this will start the next day and only applies to new mail. More information about different scanning options you can find here.

What is the maximum time limit to store mail?2019-07-13T12:16:25+01:00

There is no maximum time limit. We keep the mail as short or as long as you want. The moment we receive mail for you, we will send a message. We also send a reminder every week to prevent you from forgetting the mail and thereby incurring unnecessary costs. As soon as you want to receive the mail, you can indicate this via the inbox in the customer portal. We will then send the mail to the postal address on the date indicated by you.

My setting is forwarding once a month – are there any storage costs charged?2019-07-13T12:17:45+01:00

Storage costs are only charged if you have ‘forward on demand’ as your primary setting. So no, if you have forwarding with a certain frequency, no storage costs will be charged.

Can I have my stored mail destroyed or scanned?2019-07-10T16:05:29+01:00

Unfortunately this is not possible. Mail entered with a specific setting cannot be changed during the process. So we can only process this mail by forwarding it. You can specify a date via the inbox in the customer portal.

How do my relations list my mailing address?2019-07-10T09:18:37+01:00

Click here for more info about the listing of your address.

How much does it cost to forward my mail?2020-01-12T12:54:41+01:00

The costs of forwarding your mail nationally are € 5,50 per shipment regardless of the numbers of letters in the shipment. In these costs are calculated: collecting the mail, bundling into one envelope, labeling, posting, administrative handling and communicating with you as a customer. For international mail the costs are € 7,25 per shipment.

Can I have my mail forwarded to another country?2019-07-15T00:22:23+01:00

Yes, this is possible. We can send your mail anywhere, regardless of which country you are staying.

Can I change the frequency of forwarding in the meantime?2019-07-13T12:42:04+01:00

You can adjust the frequency of mail forwarding at any time. You can easily do this in the on-line customer portal.

Can I change the address that my mail is sent to?2019-07-13T12:41:13+01:00

You can easily change your mailing address or other settings via the on-line customer portal.

How does mail forwarding work?2020-01-12T13:56:26+01:00

Mail is processed daily by PriPost. The forwarding of mail (to the postal address you specify) is done according to the frequency you specify (from immediately after receipt to once a month). All mail from your Postbox is combined in 1 large envelope that we forward. You will receive a message at the time of shipment so that you know that mail is on its way. PriPost is always stated as a return address on the envelope. Normally (within the Netherlands) the mail is delivered the next day.

Can I have the original documents forwarded to me after scanning?2019-07-03T16:15:07+01:00

Yes, this is possible. You determine what we need to do with the original documents. For most of the customers we destroy the mail after scanning. Of course you can choose to have the originals forwarded periodically.

How much are the costs for scanning?2020-01-12T12:56:42+01:00

The price of a scan is only € 0,55. For a complete overview you can check out the rates page. Scanning is the most chosen and economical option and is preferred by over 70% of our customers.

Can I first have the envelope scanned before it is opened?2019-07-03T16:11:41+01:00

Yes, this is certainly possible. We will scan the envelope first, so that you can indicate by envelope whether you want to have it unopened destroyed, opened and scanned, or forwarded unopened.

How does scanning my mail work?2020-01-12T13:03:39+01:00

You have the choice that we will open and scan all your mail, or that we first scan the envelopes so that you can indicate whether or not we are allowed to open them. On the day of receipt, the mail will be scanned and sent to you by e-mail as a PDF file.
You decide what to do with the originals. You can still get it, for example 1 x per month, or we can destroy it carefully for you (class 4: Very confidential documents).

How does PriPost destroy the original documents after scanning?2019-07-13T12:14:56+01:00

By default we destroy your mail in accordance with DIN Class 4: Very confidential documents. On request It is also possible to destroy the post according to the DIN class-5: Secret documents. You can find more information about these standards at nl.wikipedia.org/wiki/Papiervernietiger. Destroying the originals after scanning according to the standard method is free with scan option 1.

What happens if there is a debit card or pin code received in my Postbox?2019-07-10T12:57:57+01:00

PriPost does not open any envelopes which we suspect is a debit or credit card. We will scan the envelope and notify you. Also, envelopes with pin codes (which have a different format) will not be opened. Even if you expressly request us to do so. These envelopes can only be forwarded by us.

Can I exclude advertising from scanning?2019-07-13T12:15:12+01:00

When setting up your Postbox, you can indicate whether you want to have recipient advertisements processed. If you wish, we also scan the advertisement. If not, we can filter out and destroy advertising for you, free of charge.

How does PriPost know that something is advertising?2019-07-14T16:51:11+01:00

Often that is very clear, for example a Makro folder. If we are in any doubt as to whether something is advertising, we will first send you a cover scan. You can then decide for yourself what to do with the content. We can scan, forward or destroy it. Sorting by advertising takes place before the envelope is opened.

I think it’s a weird idea that mail is opened by strangers2019-07-13T12:40:20+01:00

We can imagine that very well. Mail may contain private information that you do not want others to see. PriPost has set up its procedures so that mail is not read by the employees. The scanning is done in an automated process Even the envelopes are opened automatically in 98% of the cases.

In addition, every employee must have a VOG and scan mail is always processed by two employees, so that there is control.

Why does PriPost need a copy of my ID card?2019-07-10T09:59:05+01:00

Example of a copy of ID card PriPost has the legal obligation to verify the identity of its customers on the basis of a valid identification document. You can upload a copy securely in the customer portal. It is also possible to visit one of our offices to show the ID card in person. PriPost does not store a copy of your ID card. We only note the following data and check it for accuracy:

Example of a copy of ID card

  • Full name
  • Date of birth
  • Document number
  • Type of document
  • Issue date
  • Authority

What ID cards are being accepted?

  • Passport
  • National identification card (NIC)
  • Dutch driver’s license
  • Dutch aliens document

The copy ID must be clearly legible. Also, front and back are often needed when information is stated on the back. If desired, you can cover the photo and the social security number. For foreign IDs, the MRZ code must be visible.

Is a Postbox safe?2019-07-13T12:08:49+01:00

Your mail is in good hands with us. At PriPost, the employees have years of experience in the postal company. Also PriPost is bound to the law and will treat your post accordingly.

What is meant in the AVG with data protection “by design” and “by default”?2019-07-13T12:12:00+01:00

Data protection through design means that only the required personal data is collected and that privacy features and functionality are processed into products and services from the first moment they are designed.

Data protection standard means that companies must take appropriate measures to limit privacy risks at the time the data is collected, as well as by extending it at the time of processing.

What is meant by ‘the right to be forgotten’2019-05-01T12:49:18+01:00

Individuals have the right to have their personal data removed, when no longer needed. ‘ The right to be forgotten ‘ is to support freedom of expression.

What personal information does PriPost need from me?2019-07-13T12:13:37+01:00

Due to legal obligations (WWFT), PriPost must establish and verify the identity of its customers. We do this by means of a copy ID. This can be an ID card, passport, Dutch driver’s license or Dutch aliens document. PriPost removes the copy immediately after the identity has been established.

Companies, associations or foundations must also provide a recent extract from the Chamber of Commerce and a UBO statement.

To what extent is my privacy guaranteed?2019-07-13T12:31:53+01:00

PriPost does not share information from its customers with third parties, in accordance with our general terms and conditionsand privacy statement. Your mail is treated extremely carefully by us. Employees are checked and in possession of a certificate of good conduct. PriPost handles the mail for thousands of clients from more than 50 different countries, including lawyers, lawyers, administrators, well-known Dutchmen, real estate agents and many large and small companies. If desired and/or necessary it is possible to have a confidentiality agreement.

PriPost and the GDPR
PriPost is 100% GDPR compliant. Our information systems are on servers in the Netherlands.

What is UBO statement and why does PriPost need it?2019-07-12T22:44:05+01:00
WHO IS THE UBO AND WHY DOES PRIPOST NEED TO KNOW IT?
WHO IS THE UBO AND WHY DOES PRIPOST NEED TO KNOW IT?

The U.B.O. (Ultimate Beneficial Owner)

PriPost is obliged to identify the Ultimate Beneficial Owner (UBO) in accordance with the Sanctions Act to prevent money laundering and terrorist financing. This prevents people from hiding themselves behind legal entities. The Sanctions Act requires us to check background data of our customers. It is about determining the “Ultimate Beneficial Owners” (UBO) of our business customers.

  1. What is a UBO?
    • UBO stands for Ultimate Beneficial Owner.
    • A UBO is is a natural person who holds at least 25% shares or has control over the non-listed legal person;
    • or who is a beneficiary or has special control of 25% or more of the assets of a foundation or trust.
  2. Your company, association or foundation does not have a UBO but a director. What needs to be filled in?
    Do you have the legal form private company, limited partnership, limited company or partnership? Then we ask you to fill in one or more Ultimate Beneficial Owner (s) statements with a 25% shares. Do you have the legal form early childhood education, association, foundation or church society? Then we ask you to fill in the director (s) in the UBO statement. If you have a sole proprietorship, you are a natural person or do not have a UBO with shares of 25% or more, then signing the UBO statement is sufficient.
  3. What does the Sanctions Act entail?
    The Sanction Act is focused on preventing money laundering and terrorist financing. The Sanction Act 1977 forms the legal basis for national rules for the implementation of international sanctions. Due to the increasing political tensions since the conflict in Ukraine and the MH370 flight disaster, the European Union and the United States have imposed sanctions against persons and entities involved in this conflict. The Dutch financial sector, including PriPost as provider of addresses, has an important function as “gatekeeper” in the implementation of these sanctions. The regulatory authorities also expect us to do business with reliable parties.
  4. Why is PriPost asking me for the UBO data now, even though I have been a customer for a long time?
    PriPost has not yet registered the Ultimate Beneficial Owners (UBO) of all (old) customers. This means that it cannot be determined whether these customers appear on a sanction list. This is in violation of the Sanctions Act. When accepting new customers, we immediately request the required information. For existing customers, for whom we have not asked these acceptance questions in the past, we still need to determine and screen the UBO data against the Sanction Lists. Our supervisory authorities are currently monitoring stricter compliance with the Sanctions Act.
  5. Are there consequences if I do not provide a UBO statement?
    If we do not receive the UBO statement from you, we cannot check the background data. If you do not respond, it may mean that we have to terminate the PriPost agreement. Of course we would prefer not to do it. That is why it is important that you fill the UBO statement correctly in and upload it as quickly as possible via the customer portal.
  6. I have several Postboxes. Is one UBO statement enough?
    Each UBO statement is made for one company. In case you have several companies, a UBO statement will have to be drawn up for each company, regardless of the number of Postboxes. If you have several Postboxes for one company, then you only have to upload one UBO statement.
  7. My company is not based in the Netherlands
    It is irrelevant for the law where a company is located. A UBO statement must also be provided for companies established abroad.
  8. Where can I find the UBO statement?
    You can easily download this via the following link: https://www.pripost.eu/download/pripost_ubo_statement.pdf
    After completion and signature, you can upload it as a PDF in the customer portal.
  9. Where can I go with questions?
    If you have any questions, you can contact PriPost customer service. We can be reached on working days from 9 a.m. to 5.30 p.m. at 070-2210460 or ask your question via a ticket in the customer portal. We are happy to help you!
Why is PriPost the best option for an alternative mailing address?2019-07-15T00:19:21+01:00

PriPost offers the most practical and economical alternative. Practical because you will never have to leave your house to collect your mail. Regardless of where you stay, you can always view your mail. Economical because we are by far the cheapest provider in the Netherlands. We are a professional and well organized company with a very high, personal service for our customers. Your mail is in good hands with us.

My company is based abroad. Can I still open a Postbox?2019-07-15T00:18:59+01:00

PriPost is for anyone who needs a postal address in the Netherlands, no matter where you or your company are located. If desired we will send your mail to your address abroad. We can also scan the mail for you and send it to you digitally. Another option is that we store the mail for you.

Can PriPost take over the entire mailroom function of my company?2019-07-15T00:21:22+01:00

In this time when less and less mail is sent, it is cheaper to outsource your mail room in most cases. PriPost has the right knowledge and experience. Please contact our Sales Manager for an appointment and a quote.

Is it important that the place where my company is located is the same as the place of my postal address?2019-07-15T00:18:31+01:00

It remains a personal choice, but today practice shows that this is no longer important. Due to the increasing use of the internet, everyone knows that web shops can be created from the living room or that people work in different locations. More and more companies and individuals make use of our service and communicate to their relations that the mail is processed professionally by an external company (PriPost).

Do I need a customer number with PostNL?2019-05-01T12:49:18+01:00

No, PriPost is completely detached from PostNL.

Can I establish my company (Chamber of Commerce) at my Postbox address?2020-01-12T13:01:23+01:00

To be able to use your Postbox address as a business address for the Chamber of Commerce, you must conclude a separate agreement with PriOffce for a membership. You can find more information about this at www.prioffice.eu. Registration addresses are limited available.

The agreement you have with PriPost can only be used as a correspondence address for the Chamber of Commerce.

Can I use my Postbox as a webshop for customer returns?2019-07-13T11:59:40+01:00

Yes, that is possible. There are now many web shops for which we process the returns. More information can be found here.

Is a Postbox the same as a PO Box?2019-07-10T11:48:27+01:00

No, there are even considerable differences between them. We have listed the most important differences:

PriPost
PostNL
Kosten per jaar
€ 60,00
€ 219,50
Eenmalige kosten
€ 22,50 TIJDELIJK NU € 15,00
€ 41,00
Contractduur
één maand
Jaarcontract
Inclusief kantooradres
Ja
Nee
Pakketten ontvangen
Ja
Soms
Reclame filteren
Gratis
Niet mogelijk
Post scannen
Ja
Nee
What are the total costs for a Postbox?2019-12-30T22:18:15+01:00

A Postbox can be up to 80% cheaper than a regular mailbox. You already have a Postbox for as low as € 5,00 excluding VAT per month! A full overview of the rates can be found here.

I do not live in the country where I want to use the Postbox. Is this possible?2019-07-13T12:01:11+01:00

Yes, this is certainly possible. At present, PriPost has customers in more than 45 countries of the world. Many people who stay abroad for a short or longer period of time will process their mail by us. The advantage is that when a change of country or address abroad does not have to change your postal address. You only need to pass on PriPost your new address. For your relationships, the postal address remains unchanged. Easy, simple and economical.

Does PriPost have an office in my home town?2019-07-13T12:11:25+01:00

PriPost currently has three locations in the Netherlands (Amsterdam, Rotterdam Leidschendam) and one in Spain (Barcelona). Because we process your mail (forwarding, scanning, storing) you do not have to pick it up yourself, which means that the location is not really important. More information about the locations can be found on thispage. With your Postbox number you can receive mail at all PriPost addresses.

Can I mention my Postbox address on my website?2019-07-10T16:11:38+01:00

Of course, you can mention your Postbox address on your website or have it stated on your business card. You can choose from two types of addresses: a PO Box address and a physical office address. Many companies and webshops make use of our services in such a way. You can also establish your company (Chamber of Commerce) at a Postbox address. More information about it you can find here.

I have several companies. Can I also request several Postboxes?2019-12-30T22:57:30+01:00

Yes, this is certainly possible, but not always necessary. You can specify multiple addressees (companies and names of people) per Postbox. There are four addressees included in the monthly fixed costs. From the fifth € 1,00 excluding VAT per week per addressee will be charged. If you want to separate the mail, you can use multiple Postboxes.

What will now be my new mailing address?2020-01-12T13:43:44+01:00

PriPost currently has locations in Leidschendam, Rotterdam and Amsterdam in the Netherlands. Internationally, we now have a location in Barcelona and more locations will be added in the future. With one and the same Postbox number you can use multiple locations to receive mail.

You can find out how to communicate and record the postal address on the Box stating page.

An example:

Locatie AmsterdamLocatie RotterdamLocatie LeidschendamPostbus locatie
(Uw naam/Bedrijfsnaam)
Keurenplein 41
Unit (Letter en nummer)
1069CD Amsterdam
Nederland
(Uw naam/Bedrijfsnaam)
Strevelsweg 700
Unit 303 - (Letter en nummer)
3083AS Rotterdam
Nederland
(Uw naam/bedrijf)
Gravin Juliana van Stolberglaan 31
Unit (Letter en Nummer)
2263AB Leidschendam
Nederland
(Uw naam/bedrijf)
Postbus 1000
Unit (Letter en Nummer)
2260BA Leidschendam
Nederland

How long does the application for a Postbox take?2019-07-12T23:40:40+01:00

A Postbox is easy to apply for directly online. You can communicate your new postal address to your relations immediately after the application. After your application, you get access to the customerportal where you can set up the Postbox completely to your wishes.

These options include the following:

Of course, each setting can be adjusted again.

Can I also use the Postbox office address on my website?2020-01-12T13:49:03+01:00

You can use both the PO box address in Leidschendam as well as the physical office addresses on your website. Many entrepreneurs use the office address on their website or printed matter to separate private and business matters.

What many entrepreneurs are not aware of is that you as a company have the legal obligation (certainly with a webshop) to state a physical address on the website.

With a lease agreement issued by our sister company PriOffice, it is also possible to use the office address as the registred address for the Chamber of Commerce. More information can be found here.

Below an image how google maps streetview shows our location in Amsterdam. (We are located in the middle block)

Can I register myself on a Postbox with the municipality?2019-05-01T12:49:18+01:00

You cannot use your Postbox address for your registration in the BRP. In fact, it is not allowed to ‘ live ‘ at an office location. It is also not possible to use a Postbox as a letter address for the municipality.

Why is PriPost the best option for an alternative mailing address?2019-07-15T00:19:21+01:00

PriPost offers the most practical and economical alternative. Practical because you will never have to leave your house to collect your mail. Regardless of where you stay, you can always view your mail. Economical because we are by far the cheapest provider in the Netherlands. We are a professional and well organized company with a very high, personal service for our customers. Your mail is in good hands with us.

What are the total costs for a Postbox?2019-12-30T22:18:15+01:00

A Postbox can be up to 80% cheaper than a regular mailbox. You already have a Postbox for as low as € 5,00 excluding VAT per month! A full overview of the rates can be found here.

I do not live in the country where I want to use the Postbox. Is this possible?2019-07-13T12:01:11+01:00

Yes, this is certainly possible. At present, PriPost has customers in more than 45 countries of the world. Many people who stay abroad for a short or longer period of time will process their mail by us. The advantage is that when a change of country or address abroad does not have to change your postal address. You only need to pass on PriPost your new address. For your relationships, the postal address remains unchanged. Easy, simple and economical.

What will now be my new mailing address?2020-01-12T13:43:44+01:00

PriPost currently has locations in Leidschendam, Rotterdam and Amsterdam in the Netherlands. Internationally, we now have a location in Barcelona and more locations will be added in the future. With one and the same Postbox number you can use multiple locations to receive mail.

You can find out how to communicate and record the postal address on the Box stating page.

An example:

Locatie AmsterdamLocatie RotterdamLocatie LeidschendamPostbus locatie
(Uw naam/Bedrijfsnaam)
Keurenplein 41
Unit (Letter en nummer)
1069CD Amsterdam
Nederland
(Uw naam/Bedrijfsnaam)
Strevelsweg 700
Unit 303 - (Letter en nummer)
3083AS Rotterdam
Nederland
(Uw naam/bedrijf)
Gravin Juliana van Stolberglaan 31
Unit (Letter en Nummer)
2263AB Leidschendam
Nederland
(Uw naam/bedrijf)
Postbus 1000
Unit (Letter en Nummer)
2260BA Leidschendam
Nederland

How long does the application for a Postbox take?2019-07-12T23:40:40+01:00

A Postbox is easy to apply for directly online. You can communicate your new postal address to your relations immediately after the application. After your application, you get access to the customerportal where you can set up the Postbox completely to your wishes.

These options include the following:

Of course, each setting can be adjusted again.

Any questions? Click here and let us know!