postal address P.O. Box mail processor
Question and answer2022-03-16T15:55:11+01:00

General questions

What is addressee and can I specify more than one?2019-07-03T16:21:05+02:00

Mail in your Postbox is received under the name of the addressee. PriPost checks if the name belongs to the Postbox number. This is important to prevent mail from being assigned to the wrong person during the sorting process. You can add four additional addressees to your list of addressees (in total 5) free of charge. A small amount will be charged from the sixth. This way you can also let us process the mail of your family members by adding their names on the list of addressees. If you wish to receive mail anonymously, you can specify a fictional name. For business customers, therefore, multiple company names can be specified.

Right of withdrawal2022-03-31T12:19:47+02:00

It may happen that shortly after you have made the application for a Postbox, you change your mind. That is not a problem, because for consumers we use the legal cooling-off period of 14 days. In other words; a consumer has the right to cancel the application up to 14 days after the time of the application without giving any reason. You will then be credited with the full e-wallet amount. To exercise this right, you can contact us via [email protected]. We will then refund the e-wallet amount due within 14 days after registering your cancellation via our service payment providor.

Is PriPost a service from PostNL?2019-05-01T12:49:18+02:00

No. PriPost is completely detached from PostNL or TNT.

Is a Postbox the same as a PO Box?2019-07-10T11:48:27+02:00

No, there are even considerable differences between them. We have listed the most important differences:

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I did not receive an email with the confirmation. What now?2019-07-10T12:47:27+02:00

It may be that the email did not come through your spam filter. Look in your spambox/junkmail for verification. If you cannot find the email there, please contact us.

I cannot state a Postbox number by an authority. What are the consequences?2019-07-10T15:05:22+02:00

Although rare, in some cases it may not be possible (due to limitations in automation at the relevant authority) to provide additional address information, such as a Postbox number. The possibility for a second address line is missing. Alternatively, you can state the Postbox number in the name, for example: Jan Jansen (R320). In practice, we see that this creates little to no problems. If a box number is missing, PriPost will look at the company name (or addressee) and ensure that the mail ends up in the correct Postbox.

You can find more information about the different options for mentioning the box number on www.pripost.eu/boxvermelding. Attention! If the box number is not stated, additional processing costs per postal item will be charged. These costs are not calculated when you have informed us that mentioning is really not possible and we have been able to check this. At this moment we are aware of the relocation service of PostNL and Waternet. Have you found another authority where you encounter the same problem? Then we would like to hear this and after checking we can add this to the list.

I almost don’t receive any mail, why should I have a Postbox?2019-07-15T00:21:56+02:00

Just because there is less and fewer physical mail, it is advisable to outsource this professionally to an external party. This saves you money and time! A P.O. Box of PostNL quickly costs hundreds of euros a year, and there is still the time you spend every time you go to the PO Box to find out that there is no post at all… PriPost offers a modern and flexible solution where you keep the costs in hand, have a business look, and private and business are separated.

How do my relations list my mailing address?2019-07-10T09:18:37+02:00

Click here for more info about the listing of your address.

How do I apply for a Postbox?2019-07-13T12:08:49+02:00

The procedure is simple:

  1. Click on ‘request directly’ and then choose a letter and a number, together this forms your unique Postbox number
  2. Enter the requested information and check it
  3. After your approval you can digitally sign the agreement

After the application you can communicate your new mailing address directly to all your relations. You can also set up your Postbox directly with your personal preferences with regard to mail processing. This is all very easy via the on-line customer portal.

Do I need a customer number with PostNL?2019-05-01T12:49:18+02:00

No, PriPost is completely detached from PostNL.

Complaints procedure2022-03-31T12:48:16+02:00

It can always happen that something does not go quite as planned. We advise you to always make complaints known to us first by sending an email to [email protected] and explaining your situation. PriPost will then try to resolve the complaint as quickly as possible.

If the complaint cannot be resolved in mutual consultation, you can report the dispute to Stichting WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge.

If there is still no solution to the dispute, you as an Account holder have the option to have your complaint handled by Stichting GeschilOnline (www.geschilonline.com), the ruling is binding and both PriPost and the Account holder agree with this binding ruling. Submitting a dispute to this disputes committee involves costs that must be paid by the Account holder to the relevant committee.

From 15 February 2016, it’s also be possible for consumers in the EU to register complaints via the European Commission’s ODR platform. This ODR platform can be found on http://ec.europa.eu/odr.

Can I still make changes to my application at a later date?2019-07-10T11:16:50+02:00

Yes, this is possible. You can change your settings at any moment via the online customer portal. For example, changing the frequency of forwarding or changing your mailing address is easily done. If you change the primary processing setting (forwarding, scanning or storing), this will only take effect from the next billing period. However, the name of the applicant (Postbox holder) and possibly the company name (in the case of a business application) cannot be changed, because the agreement was entered into with this.

Can I choose my Postbox number?2019-07-10T12:50:52+02:00

At the beginning of your application, choose a letter and a number from the list. These two together form your Postbox number.

Questions for companies

Why is PriPost the best option for an alternative postal address?2020-08-27T15:41:10+02:00

At PriPost, we keep costs down and at the same time make it easy for you. Because you’ll never have to leave the house to pick up the mail. And with the ability to read your mail digitally and online, so you never have to miss anything again.
Moreover, we are professional and well organized, in order to offer you the best service. Your (private) mail is in good hands with us. So you can rely on a postal address for individuals, where you can now receive your physical mail.

What will now be my new postal address?2020-08-27T16:56:08+02:00

You will have your postal address at one of our locations in the Netherlands or abroad. Discover online what your postal address listing will look like. For example, it concerns:

Your name
Keurenplein 41 Unit < letter and number>
1069 CD Amsterdam

What is UBO statement and why does PriPost need it?2020-04-08T15:07:48+02:00
WHO IS THE UBO AND WHY DOES PRIPOST NEED TO KNOW IT?
WHO IS THE UBO AND WHY DOES PRIPOST NEED TO KNOW IT?

The U.B.O. (Ultimate Beneficial Owner)

PriPost is obliged to identify the Ultimate Beneficial Owner (UBO) in accordance with the Sanctions Act to prevent money laundering and terrorist financing. This prevents people from hiding themselves behind legal entities. The Sanctions Act requires us to check background data of our customers. It is about determining the “Ultimate Beneficial Owners” (UBO) of our business customers.

  1. What is a UBO?
    • UBO stands for Ultimate Beneficial Owner.
    • A UBO is is a natural person who holds at least 25% shares or has control over the non-listed legal person;
    • or who is a beneficiary or has special control of 25% or more of the assets of a foundation or trust.
  2. Your company, association or foundation does not have a UBO but a director. What needs to be filled in?
    Do you have the legal form private company, limited partnership, limited company or partnership? Then we ask you to fill in one or more Ultimate Beneficial Owner (s) statements with a 25% shares. Do you have the legal form early childhood education, association, foundation or church society? Then we ask you to fill in the director (s) in the UBO statement. If you have a sole proprietorship, you are a natural person or do not have a UBO with shares of 25% or more, then signing the UBO statement is sufficient.
  3. What does the Sanctions Act entail?
    The Sanction Act is focused on preventing money laundering and terrorist financing. The Sanction Act 1977 forms the legal basis for national rules for the implementation of international sanctions. Due to the increasing political tensions since the conflict in Ukraine and the MH370 flight disaster, the European Union and the United States have imposed sanctions against persons and entities involved in this conflict. The Dutch financial sector, including PriPost as provider of addresses, has an important function as “gatekeeper” in the implementation of these sanctions. The regulatory authorities also expect us to do business with reliable parties.
  4. Why is PriPost asking me for the UBO data now, even though I have been a customer for a long time?
    PriPost has not yet registered the Ultimate Beneficial Owners (UBO) of all (old) customers. This means that it cannot be determined whether these customers appear on a sanction list. This is in violation of the Sanctions Act. When accepting new customers, we immediately request the required information. For existing customers, for whom we have not asked these acceptance questions in the past, we still need to determine and screen the UBO data against the Sanction Lists. Our supervisory authorities are currently monitoring stricter compliance with the Sanctions Act.
  5. Are there consequences if I do not provide a UBO statement?
    If we do not receive the UBO statement from you, we cannot check the background data. If you do not respond, it may mean that we have to terminate the PriPost agreement. Of course we would prefer not to do it. That is why it is important that you fill the UBO statement correctly in and upload it as quickly as possible via the customer portal.
  6. I have several Postboxes. Is one UBO statement enough?
    Each UBO statement is made for one company. In case you have several companies, a UBO statement will have to be drawn up for each company, regardless of the number of Postboxes. If you have several Postboxes for one company, then you only have to upload one UBO statement.
  7. My company is not based in the Netherlands
    It is irrelevant for the law where a company is located. A UBO statement must also be provided for companies established abroad.
  8. Where can I find the UBO statement?
    You can easily download this via the following link: https://www.pripost.eu/download/pripost_ubo_statement.pdf
    After completion and signature, you can upload it as a PDF in the customer portal.
  9. Where can I go with questions?
    If you have any questions, you can contact PriPost customer service. We can be reached on working days from 9 a.m. to 5.30 p.m. at 070-2210460 or ask your question via a ticket in the customer portal. We are happy to help you!
My company is based abroad. Can I still open a Postbox?2019-07-15T00:18:59+02:00

PriPost is for anyone who needs a postal address in the Netherlands, no matter where you or your company are located. If desired we will send your mail to your address abroad. We can also scan the mail for you and send it to you digitally. Another option is that we store the mail for you.

Is it important that the place where my company is located is the same as the place of my postal address?2019-07-15T00:18:31+02:00

It remains a personal choice, but today practice shows that this is no longer important. Due to the increasing use of the internet, everyone knows that web shops can be created from the living room or that people work in different locations. More and more companies and individuals make use of our service and communicate to their relations that the mail is processed professionally by an external company (PriPost).

Is a Postbox the same as a PO Box?2019-07-10T11:48:27+02:00

No, there are even considerable differences between them. We have listed the most important differences:

[table id=”9″ /]

I have several companies. Can I also request several Postboxes?2019-12-30T22:57:30+01:00

Yes, this is certainly possible, but not always necessary. You can specify multiple addressees (companies and names of people) per Postbox. There are four addressees included in the monthly fixed costs. From the fifth € 1,00 excluding VAT per week per addressee will be charged. If you want to separate the mail, you can use multiple Postboxes.

I don’t live in the Netherlands: can I use a Postbox?2020-08-27T17:09:24+02:00

Yes, at PriPost we have business and private customers from over 50 different countries from all over the world. So do you stay abroad for a shorter or longer time? Are you going to live there or do you move regularly? With our Postbox you have one postal address that you can pass on to relationships and authorities.

How much does a Postbox cost?2020-08-27T17:05:23+02:00

Our Postbox is available for € 5,50 per month, excluding VAT. That means you’re 80% cheaper than with a regular P.O.box. Check out our complete overview of the rates.

How long does the application of my Postbox take?2020-08-27T17:20:51+02:00

You can easily apply for your Postbox online and it is immediately available.

In the online customer portal you can set up your Postbox. You can indicate how you want your mail to be processed:

  • Scan, forward, or store
    Indicate whether you want your mail scanned, forwarded or stored
  • Whether or not addressed advertising
    Don’t want to receive any more addressed advertising? Then we filter it out for you for free.
  • Whether or not registered mail
    We can receive registered mail for you, so you decide how to deal with it.
  • Whether or not to receive packages
    Also receive packages? We prevent you from having to stay home for that all the time.

Once you have set up your preferences, you can use the Postbox.

Does PriPost have an office in my home town?2019-07-13T12:11:25+02:00

PriPost currently has three locations in the Netherlands (Amsterdam, Rotterdam Leidschendam) and one in Spain (Barcelona). Because we process your mail (forwarding, scanning, storing) you do not have to pick it up yourself, which means that the location is not really important. More information about the locations can be found on thispage. With your Postbox number you can receive mail at all PriPost addresses.

Do I need a customer number with PostNL?2019-05-01T12:49:18+02:00

No, PriPost is completely detached from PostNL.

Can PriPost take over the entire mailroom function of my company?2019-07-15T00:21:22+02:00

In this time when less and less mail is sent, it is cheaper to outsource your mail room in most cases. PriPost has the right knowledge and experience. Please contact our Sales Manager for an appointment and a quote.

Can I use my Postbox as a webshop for customer returns?2019-07-13T11:59:40+02:00

Yes, that is possible. There are now many web shops for which we process the returns. More information can be found here.

Can I mention my Postbox address on my website?2019-07-10T16:11:38+02:00

Of course, you can mention your Postbox address on your website or have it stated on your business card. You can choose from two types of addresses: a PO Box address and a physical office address. Many companies and webshops make use of our services in such a way. You can also establish your company (Chamber of Commerce) at a Postbox address. More information about it you can find here.

Can I establish my company (Chamber of Commerce) at my Postbox address?2020-01-12T13:01:23+01:00

To be able to use your Postbox address as a business address for the Chamber of Commerce, you must conclude a separate agreement with PriOffce for a membership. You can find more information about this at www.prioffice.eu. Registration addresses are limited available.

The agreement you have with PriPost can only be used as a correspondence address for the Chamber of Commerce.

Can I also use the Postbox office address on my website?2020-01-12T13:49:03+01:00

You can use both the PO box address in Leidschendam as well as the physical office addresses on your website. Many entrepreneurs use the office address on their website or printed matter to separate private and business matters.

What many entrepreneurs are not aware of is that you as a company have the legal obligation (certainly with a webshop) to state a physical address on the website.

With a lease agreement issued by our sister company PriOffice, it is also possible to use the office address as the registred address for the Chamber of Commerce. More information can be found here.

Below an image how google maps streetview shows our location in Amsterdam. (We are located in the middle block)

Mail processing

What is the maximum time limit to store mail?2019-07-13T12:16:25+02:00

There is no maximum time limit. We keep the mail as short or as long as you want. The moment we receive mail for you, we will send a message. We also send a reminder every week to prevent you from forgetting the mail and thereby incurring unnecessary costs. As soon as you want to receive the mail, you can indicate this via the inbox in the customer portal. We will then send the mail to the postal address on the date indicated by you.

What happens if there is a debit card or pin code received in my Postbox?2019-07-10T12:57:57+02:00

PriPost does not open any envelopes which we suspect is a debit or credit card. We will scan the envelope and notify you. Also, envelopes with pin codes (which have a different format) will not be opened. Even if you expressly request us to do so. These envelopes can only be forwarded by us.

My setting is forwarding once a month – are there any storage costs charged?2019-07-13T12:17:45+02:00

Storage costs are only charged if you have ‘forward on demand’ as your primary setting. So no, if you have forwarding with a certain frequency, no storage costs will be charged.

I think it’s a weird idea that mail is opened by strangers2019-07-13T12:40:20+02:00

We can imagine that very well. Mail may contain private information that you do not want others to see. PriPost has set up its procedures so that mail is not read by the employees. The scanning is done in an automated process Even the envelopes are opened automatically in 98% of the cases.

In addition, every employee must have a VOG and scan mail is always processed by two employees, so that there is control.

I cannot state a Postbox number by an authority. What are the consequences?2019-07-10T15:05:22+02:00

Although rare, in some cases it may not be possible (due to limitations in automation at the relevant authority) to provide additional address information, such as a Postbox number. The possibility for a second address line is missing. Alternatively, you can state the Postbox number in the name, for example: Jan Jansen (R320). In practice, we see that this creates little to no problems. If a box number is missing, PriPost will look at the company name (or addressee) and ensure that the mail ends up in the correct Postbox.

You can find more information about the different options for mentioning the box number on www.pripost.eu/boxvermelding. Attention! If the box number is not stated, additional processing costs per postal item will be charged. These costs are not calculated when you have informed us that mentioning is really not possible and we have been able to check this. At this moment we are aware of the relocation service of PostNL and Waternet. Have you found another authority where you encounter the same problem? Then we would like to hear this and after checking we can add this to the list.

How much does it cost to forward my mail?2020-01-12T12:54:41+01:00

The costs of forwarding your mail nationally are € 6,50 per shipment regardless of the numbers of letters in the shipment. In these costs are calculated: collecting the mail, bundling into one envelope, labeling, posting, administrative handling and communicating with you as a customer. For international mail the costs are € 11,50 per shipment.

How much are the costs for scanning?2020-01-12T12:56:42+01:00

The price of a scan is only € 0,60. For a complete overview you can check out the rates page. Scanning is the most chosen and economical option and is preferred by over 70% of our customers.

How does scanning my mail work?2020-01-12T13:03:39+01:00

You have the choice that we will open and scan all your mail, or that we first scan the envelopes so that you can indicate whether or not we are allowed to open them. On the day of receipt, the mail will be scanned and sent to you by e-mail as a PDF file.
You decide what to do with the originals. You can still get it, for example 1 x per month, or we can destroy it carefully for you (class 4: Very confidential documents).

How does PriPost know that something is advertising?2019-07-14T16:51:11+02:00

Often that is very clear, for example a Makro folder. If we are in any doubt as to whether something is advertising, we will first send you a cover scan. You can then decide for yourself what to do with the content. We can scan, forward or destroy it. Sorting by advertising takes place before the envelope is opened.

How does PriPost destroy the original documents after scanning?2019-07-13T12:14:56+02:00