Complaints procedure

It can always happen that something does not go quite as planned. We advise you to always make complaints known to us first by sending an email to [email protected] and explaining your situation. PriPost will then try to resolve the complaint as quickly as possible.

If the complaint cannot be resolved in mutual consultation, you can report the dispute to Stichting WebwinkelKeur, which will mediate free of charge.

If there is still no solution to the dispute, you as an Account Holder have the option to have your complaint handled by the independent disputes committee appointed by Webwinkelkeur, the decision of which is binding and both PriPost and the Account Holder agree to this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the Account holder to the relevant committee.

From 15 February 2016, it’s also be possible for consumers in the EU to register complaints via the European Commission’s ODR platform. This ODR platform can be found on