Have you changed your mind…?
Did you apply for a Postbox but regret it afterwards? That’s no problem. As a consumer, you can make use of the statutory cooling-off period of 14 days.
Right of withdrawal
It may happen that shortly after you have made the application for a Postbox, you change your mind. That is not a problem, because for consumers we use the legal cooling-off period of 14 days. In other words; a consumer has the right to cancel the application up to 14 days after the time of the application without giving any reason. You will then be credited with the full amount paid. To exercise this right, you can contact us via [email protected]. We will then credit the amount due in your e-wallet. Via the portal (My account > Financial) you can enter the IBAN number on which the money can be returned.
