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Vragen en antwoorden m.b.t. XX
Individuals have the right to have their personal data removed, when no longer needed. ‘ The right to be forgotten ‘ is to support freedom of expression.
Data protection through design means that only the required personal data is collected and that privacy features and functionality are processed into products and services from the first moment they are designed.
Data protection standard means that companies must take appropriate measures to limit privacy risks at the time the data is collected, as well as by extending it at the time of processing.
You can easily change your mailing address or other settings via the on-line customer portal.
Due to legal obligations (WWFT), PriPost must establish and verify the identity of its customers. We do this by means of a copy ID. This can be an ID card, passport, Dutch driver’s license or Dutch aliens document. PriPost removes the copy immediately after the identity has been established.
Companies, associations or foundations must also provide a recent extract from the Chamber of Commerce and a UBO statement.
Mail is processed daily by PriPost. The forwarding of mail (to the postal address you specify) is done according to the frequency you specify (from immediately after receipt to once a month). All mail from your Postbox is combined in 1 large envelope that we forward. You will receive a message at the time of shipment so that you know that mail is on its way. PriPost is always stated as a return address on the envelope. Normally (within the Netherlands) the mail is delivered the next day.
PriPost does not share information from its customers with third parties, in accordance with our general terms and conditionsand privacy statement. Your mail is treated extremely carefully by us. Employees are checked and in possession of a certificate of good conduct. PriPost handles the mail for thousands of clients from more than 50 different countries, including lawyers, lawyers, administrators, well-known Dutchmen, real estate agents and many large and small companies. If desired and/or necessary it is possible to have a confidentiality agreement.
PriPost and the GDPR
PriPost is 100% GDPR compliant. Our information systems are on servers in the Netherlands.
You can adjust the frequency of mail forwarding at any time. You can easily do this in the on-line customer portal.
PriPost currently has three locations in the Netherlands (Amsterdam, Rotterdam Leidschendam) and one in Spain (Barcelona). Because we process your mail (forwarding, scanning, storing) you do not have to pick it up yourself, which means that the location is not really important. More information about the locations can be found on thispage. With your Postbox number you can receive mail at all PriPost addresses.
Although rare, in some cases it may not be possible (due to limitations in automation at the relevant authority) to provide additional address information, such as a Postbox number. The possibility for a second address line is missing. Alternatively, you can state the Postbox number in the name, for example: Jan Jansen (R320). In practice, we see that this creates little to no problems. If a box number is missing, PriPost will look at the company name (or addressee) and ensure that the mail ends up in the correct Postbox.
You can find more information about the different options for mentioning the box number on www.pripost.eu/boxvermelding. Attention! If the box number is not stated, additional processing costs per postal item will be charged. These costs are not calculated when you have informed us that mentioning is really not possible and we have been able to check this. At this moment we are aware of the relocation service of PostNL and Waternet. Have you found another authority where you encounter the same problem? Then we would like to hear this and after checking we can add this to the list.
Yes, this is possible. You can change your settings at any time via the online customer portal. For example, changing the frequency of forwarding or adjusting your postal address is easily done. When you change the primary processing setting (forwarding, scanning or storing) this will take effect the next day and will only apply to new mail. For mail that had already been received, the old settings still apply. However, the name of the account holder (Postbox holder) and possibly the company name (in case of a business application) cannot be changed, because the agreement has been entered into with it.
Mail in your Postbox is received under the name of the addressee. PriPost checks if the name belongs to the Postbox number. This is important to prevent mail from being assigned to the wrong person during the sorting process. You can add four additional addressees to your list of addressees (in total 5) free of charge. A small amount will be charged from the sixth. This way you can also let us process the mail of your family members by adding their names on the list of addressees. If you wish to receive mail anonymously, you can specify a fictional name. For business customers, therefore, multiple company names can be specified.
The costs of forwarding your mail nationally are € 7,02 per shipment regardless of the numbers of letters in the shipment. In these costs are calculated: collecting the mail, bundling into one envelope, labeling, posting, administrative handling and communicating with you as a customer. For international mail the costs are € 12,42 per shipment.
Yes, this is possible. You determine what we need to do with the original documents. For most of the customers we destroy the mail after scanning. Of course you can choose to have the originals forwarded periodically.
Yes, this is certainly possible. We will scan the envelope first, so that you can indicate by envelope whether you want to have it unopened destroyed, opened and scanned, or forwarded unopened.
PriPost is registered with the ACM as a mail deliverer and, like any other company that processes mail, must comply with the law. PriPost attaches great importance to reliability, safety and integrity and attaches great importance to these values.
PriPost has a legal obligation to verify the identity of its customers on the basis of a valid proof of identity. This is done by PriCompliance – another service within the PriGroup – which ensures that all services comply with ever-changing legislation. You can have a copy securely checked in the PriCompliance app that you can download from the app store or Google playstore.
Yes, that is no problem at all. If you have indicated this in the customer portal, it is possible that someone from PriPost will sign this on behalf of the addressee.
In order to receive packages you need a (free) PriParcel account. The PriPost locations are intended for mail and do not have the ability to process packages.
Registered mail is mail for which a signature must be placed before receipt. This can be mail delivered by PostNL but also offered by couriers from for example DHL, FedEX or a bailiff. When you have indicated this at the registered mail settings in the customer portal, mail is accepted by PriPost. An employee will then sign for it. The mail is then processed in the way you have set it up. It is also possible that you indicate that you want to have registered mail forwarded directly as registered mail.
At this moment you will not receive a message when mail has arrived for you. However, we always process the mail according to your settings.
- If you have chosen to scan, your mail will be scanned and uploaded to the customer portal immediately upon receipt.
- When you have indicated that you want to receive an envelope scan first, you can immediately see what the item of mail is and you can indicate via the portal what we should do with it.
- Have you opted for forwarding with a certain frequency? Then you will receive a message from us by email on the day that we send mail to you.
- If you make use of the possibility to forward mail on demand, you will receive a message when mail is received for you and you can indicate in the customer portal when you want to receive it.
No, you cannot use our Postbox to register in the Basic Registration Of Persons (BRP) with the municipality. It is an office location, which you can also use as a private postal address. The municipality does not allow to ‘live’ in such an office location. Moreover, you cannot use it as a letter address for the municipality. You will therefore continue to receive mail from the municipality at your home address.
At PriPost, we keep costs down and at the same time make it easy for you. Because you’ll never have to leave the house to pick up the mail. And with the ability to read your mail digitally and online, so you never have to miss anything again.
Moreover, we are professional and well organized, in order to offer you the best service. Your (private) mail is in good hands with us. So you can rely on a postal address for individuals, where you can now receive your physical mail.
Yes, this is possible. We can send your mail anywhere, regardless of which country you are staying.
The balance in your deposit is yours. When all services in your account have been terminated, you can have the deposit balance deposited into an IBAN bank account. To do this, go to my account – financial. Please note that the refund option is only visible when there are no more active services in your account.
PriPost uses a simple and practical payment system. You pay through an online wallet, which we call an e-wallet. At start, you deposit an amount of at least € 50,00 through iDeal, Mistercash, Sofort, CreditCard.
When we process your mail, we set it off with the money in your e-wallet. You will receive a message timely to increase the balance the your e-wallet. You can also supplement your e-wallet by direct debit.
Monthly you get a specified invoice containing a clear overview of the costs incurred.
Just because there is less and fewer physical mail, it is advisable to outsource this professionally to an external party. This saves you money and time! A P.O. Box of PostNL quickly costs hundreds of euros a year, and there is still the time you spend every time you go to the PO Box to find out that there is no post at all… PriPost offers a modern and flexible solution where you keep the costs in hand, have a business look, and private and business are separated.
PriPost is for everyone who needs a postal address in the Netherlands, regardless of where you live or where your company is located. We will forward your mail to your address at home or abroad. We can also scan the mail for you and send it to you digitally. Another option is that we store the mail for you and forward it on demand.
In this time when less and less mail is sent, it is cheaper to outsource your mail room in most cases. PriPost has the right knowledge and experience. Please contact our Sales Manager for an appointment and a quote.
It remains a personal choice, but today practice shows that this is no longer important. Due to the increasing use of the internet, everyone knows that web shops can be created from the living room or that people work in different locations. More and more companies and individuals make use of our service and communicate to their relations that the mail is processed professionally by an external company (PriPost).
No, PriPost is completely detached from PostNL.
To companies with a high volume of mail we offer the possibility to pay on account. You pay a deposit that serves as a guarantee. At the end of each period, you will receive an invoice with a payment period of 14 days. We also have the possibility to write invoices by direct debit. For questions please contact us.
To be able to use your Postbox address as a business address for the Chamber of Commerce, you must conclude a separate agreement with PriOffce for a membership. You can find more information about this at www.prioffice.eu. Registration addresses are limited available.
The agreement you have with PriPost can only be used as a correspondence address for the Chamber of Commerce.
Yes, that is possible. There are now many web shops for which we process the returns. More information can be found here.
The U.B.O. (Ultimate Beneficial Owner)
PriPost is obliged to identify the Ultimate Beneficial Owner (UBO) in accordance with the Sanctions Act to prevent money laundering and terrorist financing. This prevents people from hiding themselves behind legal entities. The Sanctions Act requires us to check background data of our customers. It is about determining the “Ultimate Beneficial Owners” (UBO) of our business customers.
- What is a UBO?
- UBO stands for Ultimate Beneficial Owner.
- A UBO is is a natural person who holds at least 25% shares or has control over the non-listed legal person;
- or who is a beneficiary or has special control of 25% or more of the assets of a foundation or trust.
- Your company, association or foundation does not have a UBO but a director. What needs to be filled in?
Do you have the legal form private company, limited partnership, limited company or partnership? Then we ask you to fill in one or more Ultimate Beneficial Owner (s) statements with a 25% shares. Do you have the legal form early childhood education, association, foundation or church society? Then we ask you to fill in the director (s) in the UBO statement. If you have a sole proprietorship, you are a natural person or do not have a UBO with shares of 25% or more, then signing the UBO statement is sufficient. - What does the Sanctions Act entail?
The Sanction Act is focused on preventing money laundering and terrorist financing. The Sanction Act 1977 forms the legal basis for national rules for the implementation of international sanctions. Due to the increasing political tensions since the conflict in Ukraine and the MH370 flight disaster, the European Union and the United States have imposed sanctions against persons and entities involved in this conflict. The Dutch financial sector, including PriPost as provider of addresses, has an important function as “gatekeeper” in the implementation of these sanctions. The regulatory authorities also expect us to do business with reliable parties. - Why is PriPost asking me for the UBO data now, even though I have been a customer for a long time?
PriPost has not yet registered the Ultimate Beneficial Owners (UBO) of all (old) customers. This means that it cannot be determined whether these customers appear on a sanction list. This is in violation of the Sanctions Act. When accepting new customers, we immediately request the required information. For existing customers, for whom we have not asked these acceptance questions in the past, we still need to determine and screen the UBO data against the Sanction Lists. Our supervisory authorities are currently monitoring stricter compliance with the Sanctions Act. - Are there consequences if I do not provide a UBO statement?
If we do not receive the UBO statement from you, we cannot check the background data. If you do not respond, it may mean that we have to terminate the PriPost agreement. Of course we would prefer not to do it. That is why it is important that you fill the UBO statement correctly in and upload it as quickly as possible via the customer portal. - I have several Postboxes. Is one UBO statement enough?
Each UBO statement is made for one company. In case you have several companies, a UBO statement will have to be drawn up for each company, regardless of the number of Postboxes. If you have several Postboxes for one company, then you only have to upload one UBO statement. - My company is not based in the Netherlands
It is irrelevant for the law where a company is located. A UBO statement must also be provided for companies established abroad. - Where can I find the UBO statement?
You can easily download this via the following link: https://www.pripost.eu/download/pripost_ubo_statement.pdf
After completion and signature, you can upload it as a PDF in the customer portal. - Where can I go with questions?
If you have any questions, you can contact PriPost customer service. We can be reached on working days from 9 a.m. to 5.30 p.m. at 070-2210460 or ask your question via a ticket in the customer portal. We are happy to help you!
No, there are even considerable differences between them. The two biggest differences are the price and the way the mail is processed. With a P.O. Box you have to pick up the mail yourself and with our Postbox the mail is processed for you, by forwarding and / or scanning it. That not only saves a lot of money but also a lot of time. And our Postbox is therefore location independent, because regardless of where you live, work or stay, you can view your mail anytime and anywhere. You also never have to change your postal address again.
Yes, you can indicate in the settings that you do not wish to receive any addressed advertising. We filter this out for you free of charge. In case of doubts if something is an advertising, we will first present this to you by making a scan of the envelope. We will save your answer to this so that we can take this into account as much as possible in the future.
Our Postbox is available for € 5,95 per month, excluding VAT. That means you’re 80% cheaper than with a regular P.O.box. Check out our complete overview of the rates.
Your mail is in good hands with us. At PriPost, the employees have years of experience in the postal company. Also PriPost is bound to the law and will treat your post accordingly.
You have the choice that we will open and scan all your mail, or that we first scan the envelopes so that you can indicate whether or not we are allowed to open them. On the day of receipt, the mail will be scanned and sent to you by e-mail as a PDF file.
You decide what to do with the originals. You can still get it, for example 1 x per month, or we can destroy it carefully for you (class 4: Very confidential documents).
It may be that the email did not come through your spam filter. Look in your spambox/junkmail for verification. If you cannot find the email there, please contact us.
At the beginning of your application, choose a letter and a number from the list. These two together form your Postbox number.
You can cancel your Postbox at any time. As soon as we have received your cancellation, the agreement will be terminated with one full calendar month’s notice after the end of the current month. During this period, we will still process the mail that arrives for you. If we receive mail for you after this period has ended, we will send this return sender. Any remaining balance in your e-wallet will be refunded to your bank account or credit card at the end of the notice period, via the service payment provider.
How do you cancel?
You can easily cancel via the online platform (PriPortal). After logging in, go to PriPost and click on My Postboxes. Click on “Cancel” next to the Postbox you want to end and enter the requested information.
Note: make sure you have informed all your relations that your postal address will change. In case we still receive mail after the notice period, we can no longer process it and we send this return sender.
Want to use your Postbox again later?
It is also possible to deactivate your Postbox for a longer period. The Postbox remains linked to your account and you can always reactivate it in the PriPortal. You can then make another deposit in your e-wallet and in that case you also pay the one-off administration costs.
No. PriPost is completely detached from PostNL or TNT.
Consumer law provides that you can cancel up to 14 days after your application without giving any reason. You will then be credited with the full e-wallet amount. To exercise this right, you can contact us via [email protected] We will then refund the deposit amount due within 14 days after notification of the cancellation. Please note that consumer law only applies to individuals and not to companies. If you have created an account as a company, foundation or association, use the regular notice period of 1 calendar month.
PriPost does not open any envelopes which we suspect is a debit or credit card. We will scan the envelope and notify you. Also, envelopes with pin codes (which have a different format) will not be opened. Even if you expressly request us to do so. These envelopes can only be forwarded by us.
Yes, at PriPost we have business and private customers from over 50 different countries from all over the world. So do you stay abroad for a shorter or longer time? Are you going to live there or do you move regularly? With our Postbox you have one postal address that you can pass on to relationships and authorities.
Yes, you can use any location to receive mail. So you don’t have to choose a location. All mail at the different locations is collected daily by an employee and in the afternoon processed at a central location. In order to receive packages you need a (free) PriParcel account. For this reason, packages can only be accepted at the specified PriParcel package location.
Yes, that is possible. It is true that the mail that has already been entered can only be forwarded. If you change the setting from forwarding to scanning, this will start the next day and only applies to new mail. More information about different scanning options you can find here.
The price of a scan is only € 0,65. For a complete overview you can check out the rates page. Scanning is the most chosen and economical option and is preferred by over 70% of our customers.
In certain specific cases, a person or persons belonging to the senior management staff may be listed as UBO(s) (the ‘Pseudo-UBO’). For example, if there is no UBO on the basis of shares, voting rights or ownership. This also applies to listed companies. This arrangement guarantees that a UBO can be registered for every legal entity. The designation of the senior management staff is a last resort option and can only be done after exhaustion of all possible means of identifying the UBO and provided that there are no grounds for suspicion, or if there is any doubt as to whether the UBO is indeed the ultimate owner or has control.
For the purposes of the concept, ‘senior management staff’ must mean the statutory management of the client.
Foreign legal entities – such as a Ltd or GmbH – that only have branches in the Netherlands (‘branch offices’) do not have a registration obligation in the Netherlands. They have to do that in the country of incorporation.
When setting up your Postbox, you can indicate whether you want to have recipient advertisements processed. If you wish, we also scan the advertisement. If not, we can filter out and destroy advertising for you, free of charge.
Unfortunately this is not possible. Mail entered with a specific setting cannot be changed during the process. So we can only process this mail by forwarding it. You can specify a date via the inbox in the customer portal.
Each UBO statement is made for one company. In case you have several companies, a UBO statement will have to be drawn up for each company, regardless of the number of Postboxes. If you have multiple Postboxes for one company, only one UBO statement needs to be provided.
There is no maximum time limit. We keep the mail as short or as long as you want. The moment we receive mail for you, we will send a message. We also send a reminder every week to prevent you from forgetting the mail and thereby incurring unnecessary costs. As soon as you want to receive the mail, you can indicate this via the inbox in the customer portal. We will then send the mail to the postal address on the date indicated by you.
Do you have the legal form private company, limited partnership, limited company or partnership?
Then we ask you in the UBO statement to fill in one or more Ultimate Beneficial Owner(s) (LYOs) with an interest of 25%.
Do you have the legal form association, foundation or church society?
Then we ask you to fill in the director(s) in the UBO statement.
Do you have a sole proprietorship, are you a natural person or don’t you have a UBO with an interest of 25% or more?
Then only step 1 (the company data) and the signing of the UBO declaration is sufficient.
Of course, you can mention your Postbox address on your website or have it stated on your business card. You can choose from two types of addresses: a PO Box address and a physical office address. Many companies and webshops make use of our services in such a way. You can also establish your company (Chamber of Commerce) at a Postbox address. More information about it you can find here.
If we cannot request the UBO statement from the Chamber of Commerce, we cannot carry out the mandatory check. We will then give you the option to fill in a UBO statement via the PriPortal. Until we have clarity about the UBOs, your account will remain in standby. This may mean that we cannot process mail for you and subscription costs are charged.
Actually nothing at all… We only need to check and store it so that we comply with the legislation.
Because we grant domicile (which includes postal addresses), we are obliged to ask you to do so. But the UBO statement is actually intended for financial institutions, which we are not. However, the government has also placed this administrative burden on us, which means that we are obliged to request this from our customers.
No, that’s not necessary. It may be that it is requested in the portal, but then it is no more than a statement in which you indicate that if you change legal form to, for example, a BV, you inform us about this.
- UBO stands for Ultimate Beneficial Owner.
- A UBO is a natural person who holds at least 25% shares or can exercise control in the non-listed legal entity.
- Or is he who is a beneficiary or has special control of 25% or more of the assets of the foundation or trust.
If you want us to keep the mail for you for longer than 14 days, a few cents will be charged per item. This is done in large vaults so that we are sure that your mail has been stored securely.
The moment we receive a shipment for you for which a payment is necessary, we will first send you a message with the request to deposit the amount of the shipment in your deposit. If you deposit money within seven days, we will take the shipment and take care of the payment. If you do not pay within seven days, the package will be refused and returned to the sender by the carrier.
PriPost works with a prepaid payment system. This means that you deposit an amount in your e-wallet, with which we set off all costs.
Unfortunately, when the balance in your e-wallet is insufficient, we stop processing your mail. This means:
- that the Postbox is put on STANDBY
- that your mail is not scanned or forwarded but is stored
- no registered documents are accepted
You will receive messages via e-mail that the balance is too low. If it is not topped-up, we are unfortunately forced to terminate your Postbox at the end of the month.
Post that we still have or still comes in will be returned to the sender.
It may happen that shortly after you have made the application for a Postbox, you change your mind. That is not a problem, because for consumers (not for companies) we use the legal cooling-off period of 14 days. In other words; a consumer has the right to cancel the application up to 14 days after the time of the application without giving any reason. To exercise this right, you can contact us via [email protected]. We will then credit any costs charged and refund the amount in your e-wallet via our service payment providor.
It can always happen that something does not go quite as planned. We advise you to always make complaints known to us first by sending an email to [email protected] and explaining your situation. PriPost will then try to resolve the complaint as quickly as possible.
If the complaint cannot be resolved in mutual consultation, you can report the dispute to Stichting WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge.
If there is still no solution to the dispute, you as an Account holder have the option to have your complaint handled by Stichting GeschilOnline (www.geschilonline.com), the ruling is binding and both PriPost and the Account holder agree with this binding ruling. Submitting a dispute to this disputes committee involves costs that must be paid by the Account holder to the relevant committee.
From 15 February 2016, it’s also be possible for consumers in the EU to register complaints via the European Commission’s ODR platform. This ODR platform can be found on http://ec.europa.eu/odr.
The procedure is simple:
- Click on ‘request directly’ and then choose a letter and a number, together this forms your unique Postbox number
- Enter the requested information and check it
- After your approval you can digitally sign the agreement
After the application you can communicate your new mailing address directly to all your relations. You can also set up your Postbox directly with your personal preferences with regard to mail processing. This is all very easy via the on-line customer portal.
By default we destroy your mail in accordance with DIN Class 4: Very confidential documents. On request It is also possible to destroy the post according to the DIN class-5: Secret documents. You can find more information about these standards at nl.wikipedia.org/wiki/Papiervernietiger. Destroying the originals after scanning according to the standard method is free with scan option 1.
Storage costs are only charged if you have ‘forward on demand’ as your primary setting. So no, if you have forwarding with a certain frequency, no storage costs will be charged.
Yes, this is certainly possible, but not always necessary. You can specify multiple addressees (companies and names of people) per Postbox. There are four addressees included in the monthly fixed costs. From the fifth € 1,00 excluding VAT per week per addressee will be charged. If you want to separate the mail, you can use multiple Postboxes.
PriPost currently has offices in Amsterdam, Rotterdam, Leidschendam and Barcelona. Because we process the mail (forwarding, scanning, storing) you do not have to pick up the mail yourself, so the location is of secondary importance. You can find more information about the locations of PriPost on this page. With your Postbox number you can receive mail at all different PriPost addresses.
Depending on the type of product, the size and the numbers, the returns will be packed in one or more larger boxes (outer box) to keep the shipping costs as low as possible. The products are then forwarded to you together with the return forms. You determine the frequency of this yourself (from immediately after receipt to 1 x per 4 weeks).
- Returns are handled quickly and efficiently at a fair rate. We have a very transparent tariff structure. You only pay for the service that you use. Because of this you never pay too much.
- PriPost is also able to print the return labels for your customers.
- In addition to being able to use your Postbox address as a return address, you can also use the address on your website or folders We have our own offices with a representative appearance in Amsterdam, Rotterdam, Leidschendam and Barcelona.
- We offer customization and flexibility. Thanks to our compact team and entrepreneurial spirit, we are able to offer a suitable solution for almost every situation. In addition, we are easily accessible and you always receive a personal service from us.
- PriPost is able to arrange returns for almost every webshop. The number of daily returns to be processed is not important.
You can cancel your Postbox at any time. As soon as we have received your cancellation, the agreement will be terminated with one full calendar month’s notice after the end of the current month. During this period, we will still process the mail that arrives for you. If we receive mail for you after this period has ended, we will send this return sender. Any remaining balance in your e-wallet will be refunded to your bank account or credit card at the end of the notice period, via the service payment provider.
How do you cancel?
You can easily cancel via the online platform (PriPortal). After logging in, go to PriPost and click on My Postboxes. Click on “Cancel” next to the Postbox you want to end and enter the requested information.
Note: make sure you have informed all your relations that your postal address will change. In case we still receive mail after the notice period, we can no longer process it and we send this return sender.
Want to use your Postbox again later?
It is also possible to deactivate your Postbox for a longer period. The Postbox remains linked to your account and you can always reactivate it in the PriPortal. You can then make another deposit in your e-wallet and in that case you also pay the one-off administration costs.
Je kunt zowel het postbusadres als het fysieke kantooradres gebruiken op jouw website. Veel ondernemers gebruiken het kantooradres op hun website of drukwerk om zo privé en zaken te scheiden.
Waar veel ondernemers niet van op de hoogte zijn, is dat je als bedrijf de wettelijke verplichting hebt (zeker met een webshop) om een fysiek adres op de website te vermelden.
Met een huurovereenkomst afgegeven door ons zusterbedrijf PriOffice, is het ook mogelijk om het kantooradres als vestigingsadres voor de KvK te gebruiken. Meer informatie hierover kun je hier vinden.
Hieronder een afbeelding zoals google maps streetview de locatie in Amsterdam toont. (Wij zijn gevestigd in het middenblok)
Click here for more info about the listing of your address.
You will have your postal address at one of our locations in the Netherlands or abroad. Discover online what your postal address listing will look like. For example, it concerns:
Your name
Keurenplein 41 Unit < letter and number>
1069 CD Amsterdam
We have organized and automated our processes very efficiently. With many thousands of customers from more than fifty countries, the scaling-up ensures that we can offer our services at a very reasonable price. PriPost stands for sustainability, a superior service at a fair price with the wishes of the customer as a starting point. PriPost can therefore be up to 80% cheaper than other alternatives, such as a traditional PO Box. We are proud that customers rate us with more than a 9.5 on webwinkelkeur (web shop approval). You can find here a full overview of our rates.
No, unfortunately this is not possible. We are not equipped for picking up mail or parcels. This requires other procedures that PriPost cannot facilitate.
PriPost processes the mail by scanning or forwarding it. We do this very efficiently and therefore the costs for this are almost always lower than if you would pick up the mail yourself. This also costs time and money.
We can imagine that very well. Mail may contain private information that you do not want others to see. PriPost has set up its procedures so that mail is not read by the employees. The scanning is done in an automated process Even the envelopes are opened automatically in 98% of the cases.
In addition, every employee must have a VOG and scan mail is always processed by two employees, so that there is control.
Often that is very clear, for example a Makro folder. If we are in any doubt as to whether something is advertising, we will first send you a cover scan. You can then decide for yourself what to do with the content. We can scan, forward or destroy it. Sorting by advertising takes place before the envelope is opened.
You can easily apply for your Postbox online and it is immediately available.
In the online customer portal you can set up your Postbox. You can indicate how you want your mail to be processed:
- Scan, forward, or store
Indicate whether you want your mail scanned, forwarded or stored - Whether or not addressed advertising
Don’t want to receive any more addressed advertising? Then we filter it out for you for free. - Whether or not registered mail
We can receive registered mail for you, so you decide how to deal with it. - Whether or not to receive packages
Also receive packages? We prevent you from having to stay home for that all the time.
Once you have set up your preferences, you can use the Postbox.
Individuals have the right to have their personal data removed, when no longer needed. ‘ The right to be forgotten ‘ is to support freedom of expression.
Data protection through design means that only the required personal data is collected and that privacy features and functionality are processed into products and services from the first moment they are designed.
Data protection standard means that companies must take appropriate measures to limit privacy risks at the time the data is collected, as well as by extending it at the time of processing.
You can easily change your mailing address or other settings via the on-line customer portal.
Due to legal obligations (WWFT), PriPost must establish and verify the identity of its customers. We do this by means of a copy ID. This can be an ID card, passport, Dutch driver’s license or Dutch aliens document. PriPost removes the copy immediately after the identity has been established.
Companies, associations or foundations must also provide a recent extract from the Chamber of Commerce and a UBO statement.
Mail is processed daily by PriPost. The forwarding of mail (to the postal address you specify) is done according to the frequency you specify (from immediately after receipt to once a month). All mail from your Postbox is combined in 1 large envelope that we forward. You will receive a message at the time of shipment so that you know that mail is on its way. PriPost is always stated as a return address on the envelope. Normally (within the Netherlands) the mail is delivered the next day.
PriPost does not share information from its customers with third parties, in accordance with our general terms and conditionsand privacy statement. Your mail is treated extremely carefully by us. Employees are checked and in possession of a certificate of good conduct. PriPost handles the mail for thousands of clients from more than 50 different countries, including lawyers, lawyers, administrators, well-known Dutchmen, real estate agents and many large and small companies. If desired and/or necessary it is possible to have a confidentiality agreement.
PriPost and the GDPR
PriPost is 100% GDPR compliant. Our information systems are on servers in the Netherlands.
You can adjust the frequency of mail forwarding at any time. You can easily do this in the on-line customer portal.
PriPost currently has three locations in the Netherlands (Amsterdam, Rotterdam Leidschendam) and one in Spain (Barcelona). Because we process your mail (forwarding, scanning, storing) you do not have to pick it up yourself, which means that the location is not really important. More information about the locations can be found on thispage. With your Postbox number you can receive mail at all PriPost addresses.
Although rare, in some cases it may not be possible (due to limitations in automation at the relevant authority) to provide additional address information, such as a Postbox number. The possibility for a second address line is missing. Alternatively, you can state the Postbox number in the name, for example: Jan Jansen (R320). In practice, we see that this creates little to no problems. If a box number is missing, PriPost will look at the company name (or addressee) and ensure that the mail ends up in the correct Postbox.
You can find more information about the different options for mentioning the box number on www.pripost.eu/boxvermelding. Attention! If the box number is not stated, additional processing costs per postal item will be charged. These costs are not calculated when you have informed us that mentioning is really not possible and we have been able to check this. At this moment we are aware of the relocation service of PostNL and Waternet. Have you found another authority where you encounter the same problem? Then we would like to hear this and after checking we can add this to the list.
Yes, this is possible. You can change your settings at any time via the online customer portal. For example, changing the frequency of forwarding or adjusting your postal address is easily done. When you change the primary processing setting (forwarding, scanning or storing) this will take effect the next day and will only apply to new mail. For mail that had already been received, the old settings still apply. However, the name of the account holder (Postbox holder) and possibly the company name (in case of a business application) cannot be changed, because the agreement has been entered into with it.
Mail in your Postbox is received under the name of the addressee. PriPost checks if the name belongs to the Postbox number. This is important to prevent mail from being assigned to the wrong person during the sorting process. You can add four additional addressees to your list of addressees (in total 5) free of charge. A small amount will be charged from the sixth. This way you can also let us process the mail of your family members by adding their names on the list of addressees. If you wish to receive mail anonymously, you can specify a fictional name. For business customers, therefore, multiple company names can be specified.
The costs of forwarding your mail nationally are € 7,02 per shipment regardless of the numbers of letters in the shipment. In these costs are calculated: collecting the mail, bundling into one envelope, labeling, posting, administrative handling and communicating with you as a customer. For international mail the costs are € 12,42 per shipment.
Yes, this is possible. You determine what we need to do with the original documents. For most of the customers we destroy the mail after scanning. Of course you can choose to have the originals forwarded periodically.
Yes, this is certainly possible. We will scan the envelope first, so that you can indicate by envelope whether you want to have it unopened destroyed, opened and scanned, or forwarded unopened.
PriPost is registered with the ACM as a mail deliverer and, like any other company that processes mail, must comply with the law. PriPost attaches great importance to reliability, safety and integrity and attaches great importance to these values.
PriPost has a legal obligation to verify the identity of its customers on the basis of a valid proof of identity. This is done by PriCompliance – another service within the PriGroup – which ensures that all services comply with ever-changing legislation. You can have a copy securely checked in the PriCompliance app that you can download from the app store or Google playstore.
Yes, that is no problem at all. If you have indicated this in the customer portal, it is possible that someone from PriPost will sign this on behalf of the addressee.
In order to receive packages you need a (free) PriParcel account. The PriPost locations are intended for mail and do not have the ability to process packages.
Registered mail is mail for which a signature must be placed before receipt. This can be mail delivered by PostNL but also offered by couriers from for example DHL, FedEX or a bailiff. When you have indicated this at the registered mail settings in the customer portal, mail is accepted by PriPost. An employee will then sign for it. The mail is then processed in the way you have set it up. It is also possible that you indicate that you want to have registered mail forwarded directly as registered mail.
At this moment you will not receive a message when mail has arrived for you. However, we always process the mail according to your settings.
- If you have chosen to scan, your mail will be scanned and uploaded to the customer portal immediately upon receipt.
- When you have indicated that you want to receive an envelope scan first, you can immediately see what the item of mail is and you can indicate via the portal what we should do with it.
- Have you opted for forwarding with a certain frequency? Then you will receive a message from us by email on the day that we send mail to you.
- If you make use of the possibility to forward mail on demand, you will receive a message when mail is received for you and you can indicate in the customer portal when you want to receive it.
No, you cannot use our Postbox to register in the Basic Registration Of Persons (BRP) with the municipality. It is an office location, which you can also use as a private postal address. The municipality does not allow to ‘live’ in such an office location. Moreover, you cannot use it as a letter address for the municipality. You will therefore continue to receive mail from the municipality at your home address.
At PriPost, we keep costs down and at the same time make it easy for you. Because you’ll never have to leave the house to pick up the mail. And with the ability to read your mail digitally and online, so you never have to miss anything again.
Moreover, we are professional and well organized, in order to offer you the best service. Your (private) mail is in good hands with us. So you can rely on a postal address for individuals, where you can now receive your physical mail.
Yes, this is possible. We can send your mail anywhere, regardless of which country you are staying.
The balance in your deposit is yours. When all services in your account have been terminated, you can have the deposit balance deposited into an IBAN bank account. To do this, go to my account – financial. Please note that the refund option is only visible when there are no more active services in your account.
PriPost uses a simple and practical payment system. You pay through an online wallet, which we call an e-wallet. At start, you deposit an amount of at least € 50,00 through iDeal, Mistercash, Sofort, CreditCard.
When we process your mail, we set it off with the money in your e-wallet. You will receive a message timely to increase the balance the your e-wallet. You can also supplement your e-wallet by direct debit.
Monthly you get a specified invoice containing a clear overview of the costs incurred.
Just because there is less and fewer physical mail, it is advisable to outsource this professionally to an external party. This saves you money and time! A P.O. Box of PostNL quickly costs hundreds of euros a year, and there is still the time you spend every time you go to the PO Box to find out that there is no post at all… PriPost offers a modern and flexible solution where you keep the costs in hand, have a business look, and private and business are separated.
PriPost is for everyone who needs a postal address in the Netherlands, regardless of where you live or where your company is located. We will forward your mail to your address at home or abroad. We can also scan the mail for you and send it to you digitally. Another option is that we store the mail for you and forward it on demand.
In this time when less and less mail is sent, it is cheaper to outsource your mail room in most cases. PriPost has the right knowledge and experience. Please contact our Sales Manager for an appointment and a quote.
It remains a personal choice, but today practice shows that this is no longer important. Due to the increasing use of the internet, everyone knows that web shops can be created from the living room or that people work in different locations. More and more companies and individuals make use of our service and communicate to their relations that the mail is processed professionally by an external company (PriPost).
No, PriPost is completely detached from PostNL.
To companies with a high volume of mail we offer the possibility to pay on account. You pay a deposit that serves as a guarantee. At the end of each period, you will receive an invoice with a payment period of 14 days. We also have the possibility to write invoices by direct debit. For questions please contact us.
To be able to use your Postbox address as a business address for the Chamber of Commerce, you must conclude a separate agreement with PriOffce for a membership. You can find more information about this at www.prioffice.eu. Registration addresses are limited available.
The agreement you have with PriPost can only be used as a correspondence address for the Chamber of Commerce.
Yes, that is possible. There are now many web shops for which we process the returns. More information can be found here.
The U.B.O. (Ultimate Beneficial Owner)
PriPost is obliged to identify the Ultimate Beneficial Owner (UBO) in accordance with the Sanctions Act to prevent money laundering and terrorist financing. This prevents people from hiding themselves behind legal entities. The Sanctions Act requires us to check background data of our customers. It is about determining the “Ultimate Beneficial Owners” (UBO) of our business customers.
- What is a UBO?
- UBO stands for Ultimate Beneficial Owner.
- A UBO is is a natural person who holds at least 25% shares or has control over the non-listed legal person;
- or who is a beneficiary or has special control of 25% or more of the assets of a foundation or trust.
- Your company, association or foundation does not have a UBO but a director. What needs to be filled in?
Do you have the legal form private company, limited partnership, limited company or partnership? Then we ask you to fill in one or more Ultimate Beneficial Owner (s) statements with a 25% shares. Do you have the legal form early childhood education, association, foundation or church society? Then we ask you to fill in the director (s) in the UBO statement. If you have a sole proprietorship, you are a natural person or do not have a UBO with shares of 25% or more, then signing the UBO statement is sufficient. - What does the Sanctions Act entail?
The Sanction Act is focused on preventing money laundering and terrorist financing. The Sanction Act 1977 forms the legal basis for national rules for the implementation of international sanctions. Due to the increasing political tensions since the conflict in Ukraine and the MH370 flight disaster, the European Union and the United States have imposed sanctions against persons and entities involved in this conflict. The Dutch financial sector, including PriPost as provider of addresses, has an important function as “gatekeeper” in the implementation of these sanctions. The regulatory authorities also expect us to do business with reliable parties. - Why is PriPost asking me for the UBO data now, even though I have been a customer for a long time?
PriPost has not yet registered the Ultimate Beneficial Owners (UBO) of all (old) customers. This means that it cannot be determined whether these customers appear on a sanction list. This is in violation of the Sanctions Act. When accepting new customers, we immediately request the required information. For existing customers, for whom we have not asked these acceptance questions in the past, we still need to determine and screen the UBO data against the Sanction Lists. Our supervisory authorities are currently monitoring stricter compliance with the Sanctions Act. - Are there consequences if I do not provide a UBO statement?
If we do not receive the UBO statement from you, we cannot check the background data. If you do not respond, it may mean that we have to terminate the PriPost agreement. Of course we would prefer not to do it. That is why it is important that you fill the UBO statement correctly in and upload it as quickly as possible via the customer portal. - I have several Postboxes. Is one UBO statement enough?
Each UBO statement is made for one company. In case you have several companies, a UBO statement will have to be drawn up for each company, regardless of the number of Postboxes. If you have several Postboxes for one company, then you only have to upload one UBO statement. - My company is not based in the Netherlands
It is irrelevant for the law where a company is located. A UBO statement must also be provided for companies established abroad. - Where can I find the UBO statement?
You can easily download this via the following link: https://www.pripost.eu/download/pripost_ubo_statement.pdf
After completion and signature, you can upload it as a PDF in the customer portal. - Where can I go with questions?
If you have any questions, you can contact PriPost customer service. We can be reached on working days from 9 a.m. to 5.30 p.m. at 070-2210460 or ask your question via a ticket in the customer portal. We are happy to help you!
No, there are even considerable differences between them. The two biggest differences are the price and the way the mail is processed. With a P.O. Box you have to pick up the mail yourself and with our Postbox the mail is processed for you, by forwarding and / or scanning it. That not only saves a lot of money but also a lot of time. And our Postbox is therefore location independent, because regardless of where you live, work or stay, you can view your mail anytime and anywhere. You also never have to change your postal address again.
Yes, you can indicate in the settings that you do not wish to receive any addressed advertising. We filter this out for you free of charge. In case of doubts if something is an advertising, we will first present this to you by making a scan of the envelope. We will save your answer to this so that we can take this into account as much as possible in the future.
Our Postbox is available for € 5,95 per month, excluding VAT. That means you’re 80% cheaper than with a regular P.O.box. Check out our complete overview of the rates.
Your mail is in good hands with us. At PriPost, the employees have years of experience in the postal company. Also PriPost is bound to the law and will treat your post accordingly.
You have the choice that we will open and scan all your mail, or that we first scan the envelopes so that you can indicate whether or not we are allowed to open them. On the day of receipt, the mail will be scanned and sent to you by e-mail as a PDF file.
You decide what to do with the originals. You can still get it, for example 1 x per month, or we can destroy it carefully for you (class 4: Very confidential documents).
It may be that the email did not come through your spam filter. Look in your spambox/junkmail for verification. If you cannot find the email there, please contact us.
At the beginning of your application, choose a letter and a number from the list. These two together form your Postbox number.
You can cancel your Postbox at any time. As soon as we have received your cancellation, the agreement will be terminated with one full calendar month’s notice after the end of the current month. During this period, we will still process the mail that arrives for you. If we receive mail for you after this period has ended, we will send this return sender. Any remaining balance in your e-wallet will be refunded to your bank account or credit card at the end of the notice period, via the service payment provider.
How do you cancel?
You can easily cancel via the online platform (PriPortal). After logging in, go to PriPost and click on My Postboxes. Click on “Cancel” next to the Postbox you want to end and enter the requested information.
Note: make sure you have informed all your relations that your postal address will change. In case we still receive mail after the notice period, we can no longer process it and we send this return sender.
Want to use your Postbox again later?
It is also possible to deactivate your Postbox for a longer period. The Postbox remains linked to your account and you can always reactivate it in the PriPortal. You can then make another deposit in your e-wallet and in that case you also pay the one-off administration costs.
No. PriPost is completely detached from PostNL or TNT.
Consumer law provides that you can cancel up to 14 days after your application without giving any reason. You will then be credited with the full e-wallet amount. To exercise this right, you can contact us via [email protected] We will then refund the deposit amount due within 14 days after notification of the cancellation. Please note that consumer law only applies to individuals and not to companies. If you have created an account as a company, foundation or association, use the regular notice period of 1 calendar month.
PriPost does not open any envelopes which we suspect is a debit or credit card. We will scan the envelope and notify you. Also, envelopes with pin codes (which have a different format) will not be opened. Even if you expressly request us to do so. These envelopes can only be forwarded by us.
Yes, at PriPost we have business and private customers from over 50 different countries from all over the world. So do you stay abroad for a shorter or longer time? Are you going to live there or do you move regularly? With our Postbox you have one postal address that you can pass on to relationships and authorities.
Yes, you can use any location to receive mail. So you don’t have to choose a location. All mail at the different locations is collected daily by an employee and in the afternoon processed at a central location. In order to receive packages you need a (free) PriParcel account. For this reason, packages can only be accepted at the specified PriParcel package location.
Yes, that is possible. It is true that the mail that has already been entered can only be forwarded. If you change the setting from forwarding to scanning, this will start the next day and only applies to new mail. More information about different scanning options you can find here.
The price of a scan is only € 0,65. For a complete overview you can check out the rates page. Scanning is the most chosen and economical option and is preferred by over 70% of our customers.
In certain specific cases, a person or persons belonging to the senior management staff may be listed as UBO(s) (the ‘Pseudo-UBO’). For example, if there is no UBO on the basis of shares, voting rights or ownership. This also applies to listed companies. This arrangement guarantees that a UBO can be registered for every legal entity. The designation of the senior management staff is a last resort option and can only be done after exhaustion of all possible means of identifying the UBO and provided that there are no grounds for suspicion, or if there is any doubt as to whether the UBO is indeed the ultimate owner or has control.
For the purposes of the concept, ‘senior management staff’ must mean the statutory management of the client.
Foreign legal entities – such as a Ltd or GmbH – that only have branches in the Netherlands (‘branch offices’) do not have a registration obligation in the Netherlands. They have to do that in the country of incorporation.
When setting up your Postbox, you can indicate whether you want to have recipient advertisements processed. If you wish, we also scan the advertisement. If not, we can filter out and destroy advertising for you, free of charge.
Unfortunately this is not possible. Mail entered with a specific setting cannot be changed during the process. So we can only process this mail by forwarding it. You can specify a date via the inbox in the customer portal.
Each UBO statement is made for one company. In case you have several companies, a UBO statement will have to be drawn up for each company, regardless of the number of Postboxes. If you have multiple Postboxes for one company, only one UBO statement needs to be provided.
There is no maximum time limit. We keep the mail as short or as long as you want. The moment we receive mail for you, we will send a message. We also send a reminder every week to prevent you from forgetting the mail and thereby incurring unnecessary costs. As soon as you want to receive the mail, you can indicate this via the inbox in the customer portal. We will then send the mail to the postal address on the date indicated by you.
Do you have the legal form private company, limited partnership, limited company or partnership?
Then we ask you in the UBO statement to fill in one or more Ultimate Beneficial Owner(s) (LYOs) with an interest of 25%.
Do you have the legal form association, foundation or church society?
Then we ask you to fill in the director(s) in the UBO statement.
Do you have a sole proprietorship, are you a natural person or don’t you have a UBO with an interest of 25% or more?
Then only step 1 (the company data) and the signing of the UBO declaration is sufficient.
Of course, you can mention your Postbox address on your website or have it stated on your business card. You can choose from two types of addresses: a PO Box address and a physical office address. Many companies and webshops make use of our services in such a way. You can also establish your company (Chamber of Commerce) at a Postbox address. More information about it you can find here.
If we cannot request the UBO statement from the Chamber of Commerce, we cannot carry out the mandatory check. We will then give you the option to fill in a UBO statement via the PriPortal. Until we have clarity about the UBOs, your account will remain in standby. This may mean that we cannot process mail for you and subscription costs are charged.
Actually nothing at all… We only need to check and store it so that we comply with the legislation.
Because we grant domicile (which includes postal addresses), we are obliged to ask you to do so. But the UBO statement is actually intended for financial institutions, which we are not. However, the government has also placed this administrative burden on us, which means that we are obliged to request this from our customers.
No, that’s not necessary. It may be that it is requested in the portal, but then it is no more than a statement in which you indicate that if you change legal form to, for example, a BV, you inform us about this.
- UBO stands for Ultimate Beneficial Owner.
- A UBO is a natural person who holds at least 25% shares or can exercise control in the non-listed legal entity.
- Or is he who is a beneficiary or has special control of 25% or more of the assets of the foundation or trust.
If you want us to keep the mail for you for longer than 14 days, a few cents will be charged per item. This is done in large vaults so that we are sure that your mail has been stored securely.
The moment we receive a shipment for you for which a payment is necessary, we will first send you a message with the request to deposit the amount of the shipment in your deposit. If you deposit money within seven days, we will take the shipment and take care of the payment. If you do not pay within seven days, the package will be refused and returned to the sender by the carrier.
PriPost works with a prepaid payment system. This means that you deposit an amount in your e-wallet, with which we set off all costs.
Unfortunately, when the balance in your e-wallet is insufficient, we stop processing your mail. This means:
- that the Postbox is put on STANDBY
- that your mail is not scanned or forwarded but is stored
- no registered documents are accepted
You will receive messages via e-mail that the balance is too low. If it is not topped-up, we are unfortunately forced to terminate your Postbox at the end of the month.
Post that we still have or still comes in will be returned to the sender.
It may happen that shortly after you have made the application for a Postbox, you change your mind. That is not a problem, because for consumers (not for companies) we use the legal cooling-off period of 14 days. In other words; a consumer has the right to cancel the application up to 14 days after the time of the application without giving any reason. To exercise this right, you can contact us via [email protected]. We will then credit any costs charged and refund the amount in your e-wallet via our service payment providor.
It can always happen that something does not go quite as planned. We advise you to always make complaints known to us first by sending an email to [email protected] and explaining your situation. PriPost will then try to resolve the complaint as quickly as possible.
If the complaint cannot be resolved in mutual consultation, you can report the dispute to Stichting WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge.
If there is still no solution to the dispute, you as an Account holder have the option to have your complaint handled by Stichting GeschilOnline (www.geschilonline.com), the ruling is binding and both PriPost and the Account holder agree with this binding ruling. Submitting a dispute to this disputes committee involves costs that must be paid by the Account holder to the relevant committee.
From 15 February 2016, it’s also be possible for consumers in the EU to register complaints via the European Commission’s ODR platform. This ODR platform can be found on http://ec.europa.eu/odr.
The procedure is simple:
- Click on ‘request directly’ and then choose a letter and a number, together this forms your unique Postbox number
- Enter the requested information and check it
- After your approval you can digitally sign the agreement
After the application you can communicate your new mailing address directly to all your relations. You can also set up your Postbox directly with your personal preferences with regard to mail processing. This is all very easy via the on-line customer portal.
By default we destroy your mail in accordance with DIN Class 4: Very confidential documents. On request It is also possible to destroy the post according to the DIN class-5: Secret documents. You can find more information about these standards at nl.wikipedia.org/wiki/Papiervernietiger. Destroying the originals after scanning according to the standard method is free with scan option 1.
Storage costs are only charged if you have ‘forward on demand’ as your primary setting. So no, if you have forwarding with a certain frequency, no storage costs will be charged.
Yes, this is certainly possible, but not always necessary. You can specify multiple addressees (companies and names of people) per Postbox. There are four addressees included in the monthly fixed costs. From the fifth € 1,00 excluding VAT per week per addressee will be charged. If you want to separate the mail, you can use multiple Postboxes.
PriPost currently has offices in Amsterdam, Rotterdam, Leidschendam and Barcelona. Because we process the mail (forwarding, scanning, storing) you do not have to pick up the mail yourself, so the location is of secondary importance. You can find more information about the locations of PriPost on this page. With your Postbox number you can receive mail at all different PriPost addresses.
Depending on the type of product, the size and the numbers, the returns will be packed in one or more larger boxes (outer box) to keep the shipping costs as low as possible. The products are then forwarded to you together with the return forms. You determine the frequency of this yourself (from immediately after receipt to 1 x per 4 weeks).
- Returns are handled quickly and efficiently at a fair rate. We have a very transparent tariff structure. You only pay for the service that you use. Because of this you never pay too much.
- PriPost is also able to print the return labels for your customers.
- In addition to being able to use your Postbox address as a return address, you can also use the address on your website or folders We have our own offices with a representative appearance in Amsterdam, Rotterdam, Leidschendam and Barcelona.
- We offer customization and flexibility. Thanks to our compact team and entrepreneurial spirit, we are able to offer a suitable solution for almost every situation. In addition, we are easily accessible and you always receive a personal service from us.
- PriPost is able to arrange returns for almost every webshop. The number of daily returns to be processed is not important.
You can cancel your Postbox at any time. As soon as we have received your cancellation, the agreement will be terminated with one full calendar month’s notice after the end of the current month. During this period, we will still process the mail that arrives for you. If we receive mail for you after this period has ended, we will send this return sender. Any remaining balance in your e-wallet will be refunded to your bank account or credit card at the end of the notice period, via the service payment provider.
How do you cancel?
You can easily cancel via the online platform (PriPortal). After logging in, go to PriPost and click on My Postboxes. Click on “Cancel” next to the Postbox you want to end and enter the requested information.
Note: make sure you have informed all your relations that your postal address will change. In case we still receive mail after the notice period, we can no longer process it and we send this return sender.
Want to use your Postbox again later?
It is also possible to deactivate your Postbox for a longer period. The Postbox remains linked to your account and you can always reactivate it in the PriPortal. You can then make another deposit in your e-wallet and in that case you also pay the one-off administration costs.
Je kunt zowel het postbusadres als het fysieke kantooradres gebruiken op jouw website. Veel ondernemers gebruiken het kantooradres op hun website of drukwerk om zo privé en zaken te scheiden.
Waar veel ondernemers niet van op de hoogte zijn, is dat je als bedrijf de wettelijke verplichting hebt (zeker met een webshop) om een fysiek adres op de website te vermelden.
Met een huurovereenkomst afgegeven door ons zusterbedrijf PriOffice, is het ook mogelijk om het kantooradres als vestigingsadres voor de KvK te gebruiken. Meer informatie hierover kun je hier vinden.
Hieronder een afbeelding zoals google maps streetview de locatie in Amsterdam toont. (Wij zijn gevestigd in het middenblok)
Click here for more info about the listing of your address.
You will have your postal address at one of our locations in the Netherlands or abroad. Discover online what your postal address listing will look like. For example, it concerns:
Your name
Keurenplein 41 Unit < letter and number>
1069 CD Amsterdam
We have organized and automated our processes very efficiently. With many thousands of customers from more than fifty countries, the scaling-up ensures that we can offer our services at a very reasonable price. PriPost stands for sustainability, a superior service at a fair price with the wishes of the customer as a starting point. PriPost can therefore be up to 80% cheaper than other alternatives, such as a traditional PO Box. We are proud that customers rate us with more than a 9.5 on webwinkelkeur (web shop approval). You can find here a full overview of our rates.
No, unfortunately this is not possible. We are not equipped for picking up mail or parcels. This requires other procedures that PriPost cannot facilitate.
PriPost processes the mail by scanning or forwarding it. We do this very efficiently and therefore the costs for this are almost always lower than if you would pick up the mail yourself. This also costs time and money.
We can imagine that very well. Mail may contain private information that you do not want others to see. PriPost has set up its procedures so that mail is not read by the employees. The scanning is done in an automated process Even the envelopes are opened automatically in 98% of the cases.
In addition, every employee must have a VOG and scan mail is always processed by two employees, so that there is control.
Often that is very clear, for example a Makro folder. If we are in any doubt as to whether something is advertising, we will first send you a cover scan. You can then decide for yourself what to do with the content. We can scan, forward or destroy it. Sorting by advertising takes place before the envelope is opened.
You can easily apply for your Postbox online and it is immediately available.
In the online customer portal you can set up your Postbox. You can indicate how you want your mail to be processed:
- Scan, forward, or store
Indicate whether you want your mail scanned, forwarded or stored - Whether or not addressed advertising
Don’t want to receive any more addressed advertising? Then we filter it out for you for free. - Whether or not registered mail
We can receive registered mail for you, so you decide how to deal with it. - Whether or not to receive packages
Also receive packages? We prevent you from having to stay home for that all the time.
Once you have set up your preferences, you can use the Postbox.
