Terminate the agreement
You can cancel your Postbox at any time. Once we have received your cancellation, it will be terminated by the end of the month. In the current month we will still process your mail. Any remaining balance in your e-wallet will then be returned to your bank account or credit card via the service payment provider.
How do you cancel?
You can easily cancel via the online platform (PriPortal). After you have logged in, go to PriPost and click on My Postboxes. Click on ‘Cancel’ next to the Postbox you want to end and enter the requested information.
As mentioned earlier, the termination starts immediately at the end of the current month. It is therefore important that you have already informed all your relations that your mailing address will change. In case mail arrives for you, we can no longer process it and we will send this return sender.
Want to use your Postbox again later?
It is possible to deactivate your Postbox for a longer period of time. That’s no problem. The Postbox remains linked to your account and you can always reactivate it by indicating this in the PriPortal and making a deposit in your e-wallet. However, you do pay the one-off administration costs again.