Online customer portal

As a PriPost customer, you can easily arrange all your postal matters online in our customer portal (PriPortal). The portal is constantly evolving and we regularly add new functionalities. Things that you can arrange in the portal are:

  • Check the status of your Postbox
  • Change the Postbox settings (scanning, forwarding, advertising yes/no, etc.)
  • Add/remove recipients
  • Change addresses (forwarding, parcel, invoice, company address)
  • Top up the deposit from your e-wallet and view it realtime
  • View invoices and costs of the current month
  • Download and upload documents
  • View scans via the inbox
  • Create support tickets
  • Purchase other Pri-services (PriOffice, PriParcel)
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The PriPortal: how it works

The security of your data is our top priority. The portal has been developed by means of “privacy by design”, taking the ISO-27001 standard and the new GDPR (General Data Protection Regulation) as starting points. Some important features with which we guarantee safety:

  • All personal data and uploaded scans are stored encrypted
  • PriPost does not keep copies of ID’s – after validation, they are immediately removed from our system
  • The security of the data is and remains our top priority. This requires that only authorized users can access the data. One of the ways to do this is through IP whistelisting. This means that you can only log in to the PriPortal from a place where you have authorized the IP address. When you log in from another location, you will first receive an email to add or authorize the IP address of that location. You do this by clicking on the link in the email and then logging in. It is possible to store a whitelisted IP address in the browser. This will no longer prompt you to whitelist the address when using the same browser to login from a different location.

When the post is scanned, the documents are uploaded to the inbox

  • The scans are uploaded as PDF
  • When a document is uploaded in the inbox, you will automatically receive a notification.
  • You have the option to turn off these notifications. You can also choose a separate email address to receive the notifications.
  • Depending on your settings, you can decide what to do with the original post. You indicate this per scanned mail item.
  • It is important that you let us know within 14 days what should be done with the mail item, otherwise storage costs may be charged.
  • You can create “smart” folders to archive your mail. You can add an email address to those folders. As soon as a document is dragged to that folder, it is immediately forwarded to that address. Handy for example to send invoices directly to an accounting program or to send documents to a specific department or person.
  • Every document can be downloaded. By making a selection you can download one or more documents at the same time.
  • You can archive documents and leave them in the portal, or you can move the documents to the trash bin. There they are automatically deleted after 30 days.
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