Scanning: how it works
As soon as we receive mail for you, we first scan the envelope or we open it immediately to scan the contents. This depends on your wishes. The scan will then be visible in the Inbox of your customer portal.
One of the advantages of scanning is that you have your mail quickly available. We scan several times a week. Another advantage is that you can archive your post digitally and that saves a lot of time and work!
One question we often get is, “What if a debit card comes in for me, how do you deal with it?”
Of course, we can’t scan a debit card, so we’ll forward it to you by mail. And that goes for more items:
- SIM cards
- valuable documents such as contracts
When a mail item arrives that we cannot scan and/or that we suspect you need the original, we will always forward it to you. You will first receive a notification so that you are informed in advance.