postal address P.O. Box mail processor
How does it work2022-03-16T14:57:58+01:00

Your mail accessible anytime, anywhere

In a Postbox, you can receive both your business and private mail. Anonymous if you prefer not to disclose your address everywhere. And digital when you’re traveling, for example. You can use the address as a professional address for your business contacts, which doesn’t require you to show everyone that you’re just working from home. In short, a Postbox offers a solution in several ways:

  • A professional look to your customers

  • Never change your address again

  • A smart alternative to the P.O.box

  • More privacy / anonymity

  • Be able to receive your mail anywhere

  • Receive mail digitally

  • Separating business and private life

Apply for a Postbox
apply for a postbox

Postal address

When you apply for a Postbox, you choose a unique Postbox number to start with. That number in combination with one of our addresses is your new postal address. You can then pass that address on to all your relationships and agencies from whom you receive mail. Think of your health insurance or the tax authorities, for example, so that they can send the mail to that address from now on. Don’t forget to clearly state your Postbox number . The lack of the Postbox number can cause delays in mail processing.

apply for a postbox

Mail processing

When we receive mail for you, we process it according to your wishes. You enter these wishes in the customer portal by setting up your Postbox. We can process the mail in different ways:

  • Scan
    We scan everything that comes in so you can just read it online. We can scan the contents immediately or we can first make a scan of the envelope. That way you can decide per envelope what we should do with it.
  • Forward
    Would you rather receive the mail physically? That too is possible. We will forward the mail to you, collected in a larger envelope. And that can go to any address worldwide.
  • Store
    A while abroad and no fixed address to receive mail? We store your mail (and also packages), as long as you want. Then we forward them to you as soon as you have the opportunity to receive your mail.

Tip: we can filter out advertising for you free of charge!

Additional recipients / addressees

You can also add additional recipients. These are additional company names or people for whom you also want to receive mail in your Postbox. The number of recipients is unlimited, only if there are more than 5, you pay €1,- per addressee per month extra.

Apply for a Postbox

Applying is very easy and arranged within a few minutes. You’ll have your new postal address available right away.

  • Click on Apply
  • Create a username and password
    This gives you access to the online platform (PriPortal)
  • Click the activation link
    You will automatically receive this via e-mail
  • Complete your application in the PriPortal
    We ask you to fill in some personal details, because we are legally obliged to do so under the Wwft. Your personal information is safe with us and we will never share it with third parties unless required to do so by law.
  • Choose your unique Postbox number
    It consists of a letter and a number, for example: B2300
  • Make an initial deposit of € 50,- in your e-wallet
    This is your prepaid, online wallet with which we settle the costs for your Postbox and mail processing.
  • Done!
    Communicate your new postal address to all your relations and put it on your website, for example.
Apply for a Postbox
apply for a postbox

Payment

Because the costs for a Postbox are very low, we work with an online wallet. We call this an e-wallet and you can deposit money in it via, for example, Ideal or a credit card. Both the monthly costs and the costs for mail processing (forwarding, scanning) are deducted from the e-wallet. You will automatically receive a reminder when the e-wallet needs to be replenished. Click here for more information about payment and invoicing.

Terminate

Of course we hope that you will stay with us for a very long time. But if you decide to no longer need your Postbox, you can cancel at any time. Your notice period is only one calendar month. So no long contracts, but freedom!

Are you ready and want to apply for a Postbox?

Arrange it easily within a few minutes!

Apply for a Postbox

Do you first want some more information or do you have a specific question?

Call, mail or chat with one of our employees via the contact page.

Questions and answers regarding the Postbox

What is addressee and can I specify more than one?2019-07-03T16:21:05+02:00

Mail in your Postbox is received under the name of the addressee. PriPost checks if the name belongs to the Postbox number. This is important to prevent mail from being assigned to the wrong person during the sorting process. You can add four additional addressees to your list of addressees (in total 5) free of charge. A small amount will be charged from the sixth. This way you can also let us process the mail of your family members by adding their names on the list of addressees. If you wish to receive mail anonymously, you can specify a fictional name. For business customers, therefore, multiple company names can be specified.

Right of withdrawal2022-09-28T00:43:38+02:00

It may happen that shortly after you have made the application for a Postbox, you change your mind. That is not a problem, because for consumers (not for companies) we use the legal cooling-off period of 14 days. In other words; a consumer has the right to cancel the application up to 14 days after the time of the application without giving any reason. To exercise this right, you can contact us via [email protected]. We will then credit any costs charged and refund the amount in your e-wallet via our service payment providor.

Is PriPost a service from PostNL?2019-05-01T12:49:18+02:00

No. PriPost is completely detached from PostNL or TNT.

Is a Postbox the same as a PO Box?2019-07-10T11:48:27+02:00

No, there are even considerable differences between them. We have listed the most important differences:

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I did not receive an email with the confirmation. What now?2019-07-10T12:47:27+02:00

It may be that the email did not come through your spam filter. Look in your spambox/junkmail for verification. If you cannot find the email there, please contact us.

I cannot state a Postbox number by an authority. What are the consequences?2019-07-10T15:05:22+02:00

Although rare, in some cases it may not be possible (due to limitations in automation at the relevant authority) to provide additional address information, such as a Postbox number. The possibility for a second address line is missing. Alternatively, you can state the Postbox number in the name, for example: Jan Jansen (R320). In practice, we see that this creates little to no problems. If a box number is missing, PriPost will look at the company name (or addressee) and ensure that the mail ends up in the correct Postbox.

You can find more information about the different options for mentioning the box number on www.pripost.eu/boxvermelding. Attention! If the box number is not stated, additional processing costs per postal item will be charged. These costs are not calculated when you have informed us that mentioning is really not possible and we have been able to check this. At this moment we are aware of the relocation service of PostNL and Waternet. Have you found another authority where you encounter the same problem? Then we would like to hear this and after checking we can add this to the list.

I almost don’t receive any mail, why should I have a Postbox?2019-07-15T00:21:56+02:00

Just because there is less and fewer physical mail, it is advisable to outsource this professionally to an external party. This saves you money and time! A P.O. Box of PostNL quickly costs hundreds of euros a year, and there is still the time you spend every time you go to the PO Box to find out that there is no post at all… PriPost offers a modern and flexible solution where you keep the costs in hand, have a business look, and private and business are separated.

How do my relations list my mailing address?2019-07-10T09:18:37+02:00

Click here for more info about the listing of your address.

How do I apply for a Postbox?2019-07-13T12:08:49+02:00

The procedure is simple:

  1. Click on ‘request directly’ and then choose a letter and a number, together this forms your unique Postbox number
  2. Enter the requested information and check it
  3. After your approval you can digitally sign the agreement

After the application you can communicate your new mailing address directly to all your relations. You can also set up your Postbox directly with your personal preferences with regard to mail processing. This is all very easy via the on-line customer portal.

Do I need a customer number with PostNL?2019-05-01T12:49:18+02:00

No, PriPost is completely detached from PostNL.

Complaints procedure2022-03-31T12:48:16+02:00

It can always happen that something does not go quite as planned. We advise you to always make complaints known to us first by sending an email to [email protected] and explaining your situation. PriPost will then try to resolve the complaint as quickly as possible.

If the complaint cannot be resolved in mutual consultation, you can report the dispute to Stichting WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge.

If there is still no solution to the dispute, you as an Account holder have the option to have your complaint handled by Stichting GeschilOnline (www.geschilonline.com), the ruling is binding and both PriPost and the Account holder agree with this binding ruling. Submitting a dispute to this disputes committee involves costs that must be paid by the Account holder to the relevant committee.

From 15 February 2016, it’s also be possible for consumers in the EU to register complaints via the European Commission’s ODR platform. This ODR platform can be found on http://ec.europa.eu/odr.

Can I still make changes to my application at a later date?2019-07-10T11:16:50+02:00

Yes, this is possible. You can change your settings at any moment via the online customer portal. For example, changing the frequency of forwarding or changing your mailing address is easily done. If you change the primary processing setting (forwarding, scanning or storing), this will only take effect from the next billing period. However, the name of the applicant (Postbox holder) and possibly the company name (in the case of a business application) cannot be changed, because the agreement was entered into with this.

Can I choose my Postbox number?2019-07-10T12:50:52+02:00

At the beginning of your application, choose a letter and a number from the list. These two together form your Postbox number.